Project Planning Coordinator (Fixed Term Contract)

Microlise; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Project Planning Coordinator to support its Field Engineering and Programme Management teams. This role is crucial for processing orders, scheduling engineers, and ensuring administrative tasks are completed efficiently. You will thrive in a dynamic environment, utilizing your strong communication and organizational skills to build lasting relationships with customers. With a commitment to employee well-being and a culture of support, this is a fantastic opportunity to contribute to a company that has been a trusted partner for leading retailers and logistics providers across the UK.

Benefits

Private Medical Insurance

Salary Sacrifice EV Car Scheme

25 Days Holiday

Employee Assistance Programmes

Free Costco Membership

Annual Staff Awards

Great Place to Work Certified

Mental Health Support

Discounted Gym Membership

Executive Box at Motorpoint Arena

Qualifications

• Demonstrable experience in a customer-focused role with strong organisational skills.
• Excellent written and verbal communication skills for building relationships.

Responsibilities

• Collaborate with departments to progress orders and installations.
• Ensure accuracy in internal business systems and delivery processes.

Skills

Organisational Skills

Communication Skills

Customer Service

MS Office Proficiency

Time Management

Education

Experience in Customer-Focused Role

Experience in Order Processing/Scheduling

Tools

MS Word

MS Excel

Job description

As our new Project Planning Coordinator, you will be fundamental to our Field Engineering and Programme Management teams to support the needs of our global customer base. By processing orders, scheduling engineers and ensuring that administrative tasks are completed, you will play a key part of the puzzle in supporting our customers and the overall Microlise journey.

This is a fixed term role, for up to 12 months,so we’re looking for someone who can really hit the ground running, whilst providing that all important support! Are you result and target driven individual with demonstrable experience in a customer facing and/or administrative role? Can you confidently build and maintain robust professional relationships using your outstanding communication skills? Yes? We’d love to hear from you!

What you will be doing:

• Collaborate and communicate with other departments and individuals as required to progress orders, installations and service tasks
• Ensure internal business systems are continually kept up to date with accurate information
• Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA)
• Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments
• Guarantee all known reasonable adjustments are always kept confidential and data protection compliance is adhered to
• Escalate appropriately any issues or risks having significant impact on invoicing or SLA
• Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling
• Utilise expertise to aid successful delivery of the supply chain elements
• Ensure all customers are contacted within the agreed SLA

What we’re looking for:

• Demonstrable experience in a customer focused role, with strong organisational and administration skills
• Excellent communication skills, written and verbal, and able to build first-rate working relationships, both internally and externally with customers
• Target driven, with previous experience working to deadlines and service level agreements
• Proficient in the use of MS Office, particularly Word and Excel
• Calm under pressure and can handle fast paced environments
• Highly self-motivated, adaptable to change and able to prioritise tasks effectively
• Previous experience in an order processing and/or scheduling role would be highly advantageous

It would be desirable if you have:

• Order management, planning and scheduling experience
• Product, geographical and market knowledge

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

• Full support and training to ensure you are well equipped to succeed in your role.
• Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment!
• Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
• Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
• 25 days holiday, excluding bank holidays, increasing with service.
• Invested in employee health and well-being with over 20 mental health first aiders in the business.
• Employee Assistance Programmes
• Free Costco membership, 20% off EE mobile and line rental, and other local discounts
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
• Executive Box at Motorpoint Arena Nottingham

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed [e-mail] in the first instance.