Scheduling Coordinator Barron McCann

Barron Mccann Ltd; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Scheduling Coordinator to enhance customer service through effective scheduling of field engineering teams. This role is crucial for maintaining high service levels and involves liaising with both customers and internal departments. The ideal candidate will possess strong organizational skills and a solid understanding of the geographical landscape of the UK and Ireland. Join a dedicated team that values talent and commitment, and help us continue delivering exceptional service to our prestigious clients in Retail, Hospitality, and Banking.

Qualifications

• Strong geographical knowledge with experience scheduling field visits.
• Organized and able to work independently.

Responsibilities

• Scheduling engineer visits and coordinating with engineers.
• Ensuring customer SLAs are met by efficiently utilizing resources.

Skills

Geographical knowledge of UK & Ireland

Organizational skills

Interpersonal skills

Communication skills

IT literacy (MS Excel, MS Word)

Job description

Job description

Are you someone with great organisational skills and an excellent understanding of the geographical landscape of the UK & Ireland?
Then our new vacancy for a Scheduling Coordinator could be a perfect fit for you.

The Role

The Scheduling Coordinator is essential to delivering excellent service to our customers. The role involves scheduling service visits for field engineering teams, keeping customers informed, and liaising with field engineers and internal departments to meet SLAs while providing outstanding customer service.

Shifts

42 hours per week, working 4 days a week, 10.5-hour days, including weekends (approximately 1 in 3 weekends).

Responsibilities include:

• Effectively scheduling engineer visits and coordinating with engineers to optimize their work plans.
• Ensuring customer SLAs are met by efficiently utilizing resources and planning work effectively.
• Keeping customers informed about service progress.

Key Skills and Attributes

• Strong geographical knowledge with experience scheduling field visits across the UK & Ireland.
• Organized with a logical approach, able to work independently.
• Enthusiastic, positive team player.
• Excellent interpersonal skills with tactful communication in challenging situations.
• Strong written and verbal communication skills.
• IT literate, proficient in MS Excel and MS Word.

About us

Barron McCann Ltd is an independent IT service provider offering award-winning EPOS & IT support services, including help desk support and on-site repair and maintenance. Our clients include prestigious names in Retail, Hospitality, and Banking. We pride ourselves on excellent service, and our greatest asset is our people. We focus on recruiting, developing, and retaining talented individuals to achieve our shared goals. Our success relies on engaged and committed team members.