Scheduling Care Coordinator

Homeinsteadcare; Highweek; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Full training and ongoing development

Rewarding role with real impact

Friendly, values-led culture

Award-winning care company

Supportive team

Job summary

Home Instead is seeking a Care Coordinator to develop and maintain schedules for clients and Care Professionals, optimise travel time, and respond to changes in real time.

You will match carers with clients, support the on-call rota, and collaborate with the care team to ensure high-quality relationship-led care and compliance with franchise standards.

Qualifications

• Previous experience as a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or similar role within domiciliary care would be a big advantage within this role.
• Experience in a scheduling or coordinating role within home care.
• Knowledge of the domiciliary care industry.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• A proactive and analytical mindset with great attention to detail.
• Flexibility to support the evening and weekend on-call rota.

Responsibilities

• Develop and maintain effective, efficient schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability while meeting client needs.
• Be responsive to changes, making real-time adjustments when necessary.
• Match Care Professionals with clients, arranging introductions in collaboration with the care team.
• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
• Work with the recruitment team to ensure staffing levels meet demand.
• Participate in the on-call rota as required.

Skills

Scheduling

Care coordination

Communication

Interpersonal skills

Planning

Attention to detail

Flexibility

On-call experience

Domiciliary care knowledge

Tools

Scheduling software

Job description

Key Responsibilities:

• Develop and maintain effective, efficient schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability while meeting client needs.
• Be responsive to changes, making real-time adjustments when necessary.
• Match Care Professionals with clients, arranging introductions in collaboration with the care team.
• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
• Work with the recruitment team to ensure staffing levels meet demand.
• Participate in the on-call rota as required.

What We Offer:

• A supportive team who go above and beyond.
• Full training and ongoing development opportunities.
• A rewarding role where you can make a real difference every day.
• A friendly, values-led culture where your contribution is recognised and appreciated.
• The opportunity to be part of an award-winning care company committed to quality and relationship-led care.

Why Home Instead?

At Home Instead, you'll be part of a team that values your contributions and supports your growth. We offer a collaborative, caring work environment where your scheduling expertise will directly impact the well-being of our clients and the success of our Care Professionals.

What you'll need

• Previous experience as a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or similar role within domiciliary care would be a big advantage within this role.
• Experience in a scheduling or coordinating role within home care.
• Knowledge of the domiciliary care industry.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• A proactive and analytical mindset with great attention to detail.
• Flexibility to support the evening and weekend on-call rota.