Scheduling Co-Ordinator

RJS Resourcing Ltd; St. Austell; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Starting salary £29k and bonus £1k

Training & development

Company events

Pension scheme

Parking

Supportive environment

Referral scheme

Employee Assistance Programme

Job summary

INDARC is seeking a Scheduling Coordinator in the Homecare sector to ensure care visits are safely covered, rotas issued clearly, and service users receive reliable support.

The role is office-based with occasional field duties, requires excellent organisation, strong communication and the ability to handle changing priorities.

Salary £29,000 per annum plus a £1,000 discretionary annual bonus, with training, pension, parking and a supportive team.

Qualifications

• Excellent organisational and time-management skills.
• Experience in a scheduling/co-ordination role.
• Strong communication and relationship-building skills with a practical problem-solving approach.
• Experience using electronic rostering, scheduling or care-management software.
• Ability to remain calm and make sound decisions when circumstances change.

Responsibilities

• Create, maintain and publish weekly care rotas.
• Allocate visits to appropriately trained staff.
• Match carers with service users based on skills, availability and location.
• Respond to sickness, emergencies and last-minute rota changes.
• Update schedules when new care packages begin or support requirements change.
• Keep rostering system accurate, current and auditable.
• Plan efficient routes to reduce travel and improve staff utilisation.
• Maintain records of availability, hours, training and leave.
• Identify staffing or capacity concerns and propose practical solutions.
• Communicate rota details to care staff.
• Provide carers with visit information, notes and risk details.
• Build positive relationships with carers and respond to queries.
• Support mobilisation of new care packages.
• Participate in on-call rota and provide out-of-hours support when required.

Skills

Organisational skills

Prior scheduling experience

Communication

Relationship building

Calm under pressure

Tools

Rostering software

Job description

Scheduling Coordinator - Homecare

• Salary: £29,000 per annum + £1,000 bonus
• Location: Office-based, with occasional operational support duties

Are you highly organised, calm under pressure and confident managing changing priorities?

We are looking for a proactive Scheduling Coordinator to join our clients team. You will play a key role in making sure every care visit is safely covered, carers receive clear and accurate rotas, and service users benefit from reliable, consistent support.

Package :

• £29,000 starting salary
• £1,000 discretionary annual bonus
• Ongoing training and development opportunities
• Company events
• Generous referral scheme and Employee Assistance Programme
• Company pension scheme
• Friendly supportive working environment
• Parking

This is a busy and varied position requiring excellent communication, practical problem-solving and the ability to keep several plates spinning at once. Previous experience within homecare or using care rostering software would be a strong advantage.

Responsibilities

• Creating, maintaining and publishing weekly care rotas
• Ensuring all planned visits are allocated to appropriately trained care staff
• Matching carers with service users based on skills, availability, location and continuity
• Responding quickly to sickness, emergencies and last-minute rota changes
• Updating schedules when new care packages begin or support requirements change
• Keeping the rostering system accurate, current and fully auditable
• Planning efficient routes to reduce unnecessary travel and improve staff utilisation
• Maintaining accurate records of availability, contracted hours, training, annual leave and sickness
• Identifying staffing or capacity concerns early and proposing practical solutions
• Communicating rota details and changes clearly to care staff
• Providing carers with accurate visit information, service user notes and risk details
• Building positive working relationships with carers and responding to scheduling queries
• Supporting the mobilisation of new care packages
• Participating in the shared on-call rota and providing out-of-hours support when required

Requirements

• Excellent organisational and time-management skills
• Experience in a scheduling / co-ordination role previously - all sectors considered
• Strong communication and relationship-building skills and a practical and confident approach to problem-solving
• Experience using electronic rostering, scheduling or care-management software
• The ability to remain calm and make sound decisions when circumstances change

Desirable

• Previous experience within homecare, domiciliary care or health and social care plus a good understanding of continuity of care
• Knowledge of CQC requirements, safeguarding and GDPR
• Experience coordinating staff across multiple locations

If you are an experienced scheduler who enjoys solving problems, supporting care teams and helping services run smoothly, we would love to hear from you.

INDARC