Scheduling Administrator / Coordinator

TipTopJob; Eastleigh; On-site; GBP 18,000 - 23,000; Full time

Job summary

Randstad CPE in Eastleigh is seeking a Repairs Scheduler / Planner (Damp, Mould and Disrepair). This temporary, full-time role involves coordinating field operatives and surveyors, handling administration, and delivering exceptional resident service.

You will manage diaries, liaise with residents, ensure compliance docs are up to date, and support senior managers and subcontractors to ensure timely service delivery. Apply if you are organized and customer-focused.

Qualifications

• Experience in work scheduling, diary coordination, or repairs planning in social housing.
• Excellent customer service and strong communication and organizational skills.
• Proficiency in Microsoft Office and in-house scheduling/databases.
• Proactive team player who handles multiple priorities.

Responsibilities

• Diary and work scheduling: own operatives and surveyors diaries to meet KPIs and SLAs.
• Customer liaison: schedule appointments with residents and maintain high service levels, including sensitive disrepair or legal cases.
• Internal collaboration: coordinate with Senior Managers, Surveyors, Operatives and Sub-Contractors for smooth service delivery.
• Compliance and documentation: manage Gas, Electrical, EPC, and Asbestos survey docs and file them correctly in the DMS.
• Finance and reporting: raise POs and follow purchase ledger processes; provide data-driven reports to the Assurance team.
• Ad-hoc administration: raise additional jobs with Surveyors and handle core admin tasks.

Skills

Scheduling experience

Customer service

Organisational skills

MS Office

In-house databases

Tools

In-house scheduling databases

Housing management systems

Job description

Repairs Scheduler / Planner (Damp, Mould and Disrepair)

Location: Eastleigh

Position: Temp, Full:Time

Salary: GBP14.71 per hour PAYE

Are you an organized, customer:focused Scheduler or Repairs Coordinator looking for a rewarding role in property maintenance?

We are recruiting a Repairs Scheduler / Coordinator to proactively manage administration and diary scheduling for our dedicated Damp, Mould and Disrepair Team. In this role, you will play a critical part in coordinating field Operatives and Surveyors, managing compliance documentation, and delivering an exceptional service to residents.

What Youll Be Doing

• Diary and Work Scheduling: Take ownership of Operative and Surveyor diaries to ensure works are completed in line with strict KPIs and SLAs. Interrogate WIP data and dashboards to prioritize urgent jobs.


• Customer Liaison: Engage directly with residents to schedule appointments, keep them updated, and maintain outstanding customer service:especially on sensitive disrepair or legal cases.


• Internal Collaboration: Work closely with Senior Managers, Surveyors, Operatives, and Sub:Contractors to ensure smooth daily service delivery.


• Compliance and Documentation: Coordinate Gas, Electrical, EPC, and Asbestos survey documents, ensuring all certifications are up to date and filed correctly in the Document Management System (DMS).


• Finance and Reporting: Raise Purchase Orders (POs) and follow purchase ledger processes in line with financial guidelines. Analyze data to provide trend reports and recommendations to the Assurance team.


• Ad:hoc Administration: Raise additional jobs alongside Surveyors and handle core administrative tasks as required by management.

What We Are Looking For

• Proven Experience: Background in work scheduling, diary coordination, or repairs planning within social housing, property maintenance, or facilities management.


• Key Skills: Excellent customer service, communication, and organizational skills with a strong eye for detail.


• Systems Savvy: High proficiency in Microsoft Office programmes and experience using in:house scheduling databases or housing management systems.


• Work Ethic: A proactive team player who thrives under pressure, manages competing priorities, and aligns with core company values and behaviors.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.