Scheduler

Securitas Technology UK; Swindon; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Securitas Technology UK is seeking a meticulous Scheduler to join our busy team in Swindon. You will act as the link between engineers, customers and service teams, ensuring the right people are in the right place at the right time.

The role requires organising, strong communication and juggling multiple priorities, with hybrid working and occasional office travel as needed. If you thrive in a fast-paced environment and value reliability, we want to hear from you.

Qualifications

• Proven experience in a call centre and/or customer-facing role.
• Ability to use multiple systems simultaneously.
• The right to work in the UK, with a 5-year checkable history.
• Strong teamwork and relationship-building with engineers and managers.
• Proficiency with Microsoft Office and multiple systems at once.

Responsibilities

• Plan and schedule all Planned Preventative Maintenance visits.
• Manage field service engineers’ diaries and allocate work in line with targets.
• Take ownership of all return visits following an engineer’s initial attendance.
• Coordinate and schedule equipment or subcontractors per procedures.
• Assess priority, SLA, engineer skillset and location to make decisions.
• Log, track and support resolution of customer complaints.
• Carry out additional admin tasks assigned by the Manager.

Skills

Call centre experience

Customer-facing skills

Organisation

Communication

Scheduling

Team player

Problem-solving mindset

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

At Securitas Technology, we’re more than just a security solutions provider— we’re innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

The role...

At Securitas Technology, we’re more than a security provider — we’re innovators protecting what matters most. We’re looking for an organised, detail-driven Scheduler to join our busy team.

As a Scheduler, you’ll be the link between our engineers, customers, and service teams — making sure the right people are in the right place at the right time.

If you’re organised, people-focused, and enjoy keeping things running like clockwork.

Working hours will be between 9.00am-5.00pm and although the role will be hybrid – travel to the office will be essential as and when required.

Job Description

What you'll do

• Plan and schedule all Planned Preventative Maintenance (PPM) visits
• Manage field service engineers’ diaries and allocate work in line with business targets
• Make ownership of all return visits required following an engineer’s initial attendance
• Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures
• Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location
• Log, track, and support the resolution of customer complaints
• Carry out any additional administrative or coordination tasks assigned by the Manager

Qualifications

What you will need...

• Proven experience in a call centre and/or customer-facing role (internal or external).
• Confident using Microsoft applications (Word, Excel, Outlook).
• Ability to use multiple systems simultaneously.
• The right to work in the UK, with a 5-year checkable history
• Strong team player with an open and honest approach to your own workload and supporting others.
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers.

What You’ll Bring...

• Experience in scheduling, call centre, or customer service roles
• Strong organisational skills and the ability to juggle multiple priorities.
• Excellent communication skills — confident with engineers, managers, and customers.
• Proficiency with Microsoft Office and ability to use multiple systems at once.
• A problem-solving mindset with attention to detail and accuracy.

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We Support Our Workforce Through Initiatives Such As

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!