Scheduler & Operations Planner - Client Care

Go Traffic Management Limited; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Job summary

Network Plus is seeking a Scheduler based in St Austell to plan and coordinate company work with both internal and external customers. You will manage the works and client databases, ensuring timely delivery and alignment with SLAs.

You will own workstreams from receipt to completion, optimize routes, and maintain high service levels while reporting regularly on progress and performance. Commitment to safety and accurate data handling is essential.

Qualifications

• Plan and coordinate the Company's work with internal and external customers.
• Manage the business and client database systems.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
• Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity.
• Provide customer service to both internal and external customers via telephone and webchat.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure that all the client and operational requirements are met in a professional and efficient manner.
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• Ensure that safety issues are reported in line with Company procedures.

Job description

Network Plus is seeking a Scheduler based in St Austell to plan and coordinate company work with both internal and external customers. You will manage the works and client databases, ensuring timely delivery and alignment with SLAs.

You will own workstreams from receipt to completion, optimize routes, and maintain high service levels while reporting regularly on progress and performance. Commitment to safety and accurate data handling is essential.