Strategic Scheduler: Lead Workstreams & Customer Care

Network Plus; St. Austell; On-site; GBP 27,000 - 31,000; Full time

Job summary

Network Plus in St Austell is seeking a Scheduler to plan and coordinate the company’s work, communicating with internal and external customers and managing the works management systems. The role requires ownership of workstreams from receipt to completion and close alignment with SLAs to maximise productivity.

You will deliver excellent customer service by phone and webchat, maintain accurate data in systems, and provide regular reports to ensure service levels are met.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt through to job completion.
• Schedule work orders in accordance with SLAs, optimise travel routes and productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus in St Austell is seeking a Scheduler to plan and coordinate the company’s work, communicating with internal and external customers and managing the works management systems. The role requires ownership of workstreams from receipt to completion and close alignment with SLAs to maximise productivity.

You will deliver excellent customer service by phone and webchat, maintain accurate data in systems, and provide regular reports to ensure service levels are met.