Scheduler: Lead Workstreams & Customer Service

Go Traffic Management Limited; St. Austell; On-site; GBP 26,000 - 31,000; Full time

Job summary

Network Plus in St Austell is seeking a proactive Scheduler to plan and coordinate the company’s work with internal and external customers, while managing the business and client databases.

You will own workstreams from receipt to completion, schedule work orders to meet SLAs, provide excellent customer service, input data into works management systems, and deliver daily/weekly reports while upholding safety and high service levels.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus in St Austell is seeking a proactive Scheduler to plan and coordinate the company’s work with internal and external customers, while managing the business and client databases.

You will own workstreams from receipt to completion, schedule work orders to meet SLAs, provide excellent customer service, input data into works management systems, and deliver daily/weekly reports while upholding safety and high service levels.