Scheduler/Billing Coordinator

Home Instead Senior Care; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home care provider in Exeter is seeking a Scheduling and Invoicing Coordinator to ensure efficient service delivery. The role involves managing schedules, invoicing, and maintaining client and Care Professional relationships. Ideal candidates will have experience in a relevant field and strong organisational skills.

Qualifications

• Experience working in a scheduling and/or invoicing role within a home care or logistics environment.
• Good working knowledge of IT systems.
• Excellent communication and organisation skills.

Responsibilities

• Coordinate scheduling and invoicing services for clients.
• Manage staff sickness and ensure appropriate cover.
• Develop relationships with clients and Care Professionals.

Skills

Communication

Organisation

Interpersonal Skills

Attention to Detail

Customer Service

Education

Experience in scheduling and invoicing role

Tools

Microsoft Office

Google Suite

CRM Software

Job description

Company Description

Home Instead Exeter and East Devon was established 14 years ago and our mission is to brighten the lives of elderly individuals by giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

Job Purpose

To perform a variety of duties in the coordination of scheduling and invoicing services for clients and the coordination and processing of billable hours and expenses of our Care Professionals, whilst providing the highest quality of service to clients.

The Role

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Manage staff sickness, including booking return-to-work meetings and ensuring appropriate cover is in place.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Participate in out of hours on call rota
• Support with care visits as required, ensuring continuity and quality of service.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Accountable for invoicing and payroll administration, including entering client billing hours and expenses within the scheduling system.
• Process invoices and follow up where appropriate with clients and suppliers.
• Manage invoicing, billing, and collections processes.
• Reconcile client invoices and resolve any discrepancies in a timely manner.
• Xero reconciliation of client payments.• Process Care Professional working hours and expenses from the scheduling system and send to our payroll company for processing on a monthly basis.

Qualifications

Essential Criteria

• Experience working in a scheduling and/or invoicing role within a home care or other relevant environment such as logistics.

• Good working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.

• Highly resilient and positive with excellent communicationskills.

• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

• Team player with strong interpersonal skills with the ability to build rapport quickly.

• Excellent attention to detail with the ability to multi-task.

• Logical and analytical with the ability to work on own initiative and meet strict deadlines.

• Good customer service skills as the role involves close liaison with Clients and Care Professionals.

• Excellent telephone manner.

• Experience of managing payroll, office expenses or financial responsibilities.

Role Specific Competencies

• Adapting to Change
• Planning & Organising
• Resilience

Core Competencies

• Driving Results
• Customer Service
• Influencing
• Teamwork &Collaboration
• Communication & Relationship Management
• Agile Learner

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.