Front of House/Call Centre Assistant

Specsavers; Huddersfield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Specsavers Perks

28 days annual leave

Job summary

Specsavers Huddersfield is seeking a Front of House/Call Centre Assistant to welcome customers and provide excellent service. No previous admin experience required; training and development available with support from experienced Opticians and Technicians.

Key duties include meeting and greeting, booking appointments, assisting customers, using IT systems, and upholding Specsavers Customer Service Standards. Full-time 37.5 hours, one weekend day, 28 days leave.

Qualifications

• No prior admin experience required.
• Strong customer service skills and a friendly, professional approach.
• Good organisational and IT skills, with the ability to handle multiple tasks.

Responsibilities

• Meet and greet customers in store.
• Book appointments and respond to customer requests.
• Explore customer needs and offer appropriate assistance.
• Utilise the IT systems as required.
• Follow Specsavers Customer Service Standards.
• Actively develop your skills and product knowledge.

Skills

Customer service

IT systems

Communication

Organisation

Tools

IT systems

Job description

Are you a caring individual looking to start your career as a Front of house/Call Centre Assistant, You’ve come to the right place.

We aren’t looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you’ve found your feet as a Front of House/Call Centre Assistant, you don’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.

Our Store

Based in Huddersfield

What's on offer

• Salary up to £12.71 depending on experience
• Full Time 37.5 hours per week - Will include one weekend day
• Specsavers Perks
• 28 days annual leave

So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you’d be a great fit here. As a Front of House/Call Centre Assistant in Specsavers, you don’t need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores.

We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Some of the key tasks are as follows -

• Meet and greet customers into store
• Booking appointments
• Explore customer needs thoroughly, and approach customers to offer assistance
• Utilise the IT systems as required
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

If you’re ready and raring to join our team and drive our practice forward, we can’t wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt.