Scheduler

TN United Kingdom; Welwyn Garden City; Hybrid; GBP 27,000; Full time

Job summary

An established industry player is looking for a Scheduler to join their dynamic team in Welwyn Garden City. This full-time, hybrid role offers the opportunity to enhance productivity and customer service through effective scheduling of repairs and maintenance works. You will coordinate daily tasks for trade operatives, ensuring they have the necessary information to succeed. With a strong focus on organizational skills and attention to detail, you'll be part of a supportive environment that values diversity and inclusion. Enjoy a competitive salary and excellent benefits, including a health cash plan and generous annual leave.

Benefits

25 days annual leave, increasing to 30

Health cash plan

High street discounts

Generous pension scheme

Life insurance of 3x salary

Qualifications

• Experience in a fast-paced repairs and maintenance team.
• Strong knowledge of repairs and maintenance activities.

Responsibilities

• Coordinate and schedule repairs and maintenance works.
• Maintain accurate, real-time information on systems.
• Arrange appointments with customers and schedule emergency repairs.

Skills

Organizational Skills

Customer Service

Attention to Detail

Multitasking

Tools

Workforce Planning Systems

Microsoft Office

Job description

Scheduler (Repairs and Maintenance) - Hybrid Working

Join our team in Welwyn Garden City for a 12-month fixed-term, full-time role (37.5 hours per week) with a salary of £26,851 per year, plus excellent benefits including a Health Cash Plan.

About the role: Do you have great knowledge of repairs and maintenance works? Are you skilled at organizing and planning? If so, you will be responsible for providing an efficient scheduling service for our trade operatives, enhancing productivity, efficiency, and customer service.

Typical day as a Scheduler

1. Coordinate and schedule repairs and maintenance works, ensuring operatives know their daily tasks, locations, and materials needed.
2. Maintain accurate, real-time information on systems regarding customer homes and highlight areas where job volumes exceed resources for appropriate action.
3. Arrange appointments with customers and schedule emergency repairs.

Working here means helping to improve our customers' lives daily, as part of a top 10 Great Place to Work employer.

What we are looking for

• Experience in a fast-paced repairs and maintenance team using workforce planning systems.
• Strong knowledge of repairs and maintenance activities across trades, including scheduling responsive, planned, and cyclical work programs.
• Attention to detail, excellent organizational and planning skills, ability to meet deadlines, and multitask effectively.
• Outstanding customer service skills to manage changing priorities.

Our team

We value diversity and inclusion, supporting all colleagues to be their authentic selves through internal networks and initiatives. Join us to be part of a welcoming environment where you can truly belong.

Job details

• Hours: 37.5 per week, typically 8:30 am to 4:30 pm.
• Hybrid role: work from home and our Welwyn Garden City office two days per week.
• Proficiency in technology, including scheduling systems and Microsoft Office, is essential.

What’s in it for you?

• 25 days annual leave, increasing to 30, with options to buy more, plus a 'me day' and volunteering leave.
• Health cash plan saving up to £1,140 per year on healthcare costs.
• High street discounts, savings on holidays, and more.
• Generous pension scheme with life insurance of 3x salary.
• Recognition as an Investors in People Platinum employer, committed to staff wellbeing and development.

Click APPLY NOW to view the full job description, learn more about us, and get help with your application. Please note, roles may close early. For assistance, contact us at [emailprotected].