Band 3- Booking and Request List Scheduler, Outpatients

West Hertfordshire Teaching Hospitals NHS Trust; St Albans; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading healthcare provider in St Albans is seeking an operational management support professional for their Outpatient Booking and Request List scheduling team. The role involves scheduling appointments, ensuring patient confidentiality, and compiling service reports. The ideal candidate will possess excellent communication and organizational skills, with a focus on providing exceptional patient care. Flexible working options are available, and the Trust is committed to staff wellbeing and development.

Benefits

Flexible working options

Support for candidates with disabilities

Qualifications

• Previous line management experience is desirable.

Responsibilities

• Act as a Scheduler for booking appointments on Cerner and ERS.
• Ensure patients are treated professionally and confidentially.
• Compile service level reports from ERS worklists.

Skills

Communication

Organisational Skills

IT Skills

Job description

Job Summary

The successful applicant will provide efficient and comprehensive operational management support to the Outpatient Booking and Request List scheduling team and Outpatient Reception teams.

Main Responsibilities

1. Act as a Scheduler for booking appointments on Cerner and ERS, prioritising according to triage outcomes.
2. Ensure patients being contacted for their first appointment bookings are treated professionally and confidentially.
3. Validate ERS worklists regularly by booking and closing patient episodes and pathways as appropriate.
4. Compile service level reports from ERS worklists and Cerner request lists with support from the Outpatient Booking and Request List Manager.
5. Review and update Bookings SOPs for each specialty to standardise first appointment bookings across all specialties.

Additional Requirements

• Excellent communication skills, capable of relaying sensitive information to vulnerable patients.
• Strong organisational skills and advanced IT skills to adapt quickly to new systems.
• Ability to attend multiple meetings, meet deadlines, and achieve targets.
• Previous line management experience is desirable.

Working Hours

Core hours: Two days a week, 15 hours total: Tuesday and Friday, 8 am – 4 pm (half-hour lunch break).

Additional Information

This role does not qualify for a Certificate of Sponsorship (Work Permit). Our Trust is committed to staff wellbeing, development, and innovation, aiming to provide excellent patient care.

We offer flexible working options and support for candidates with disabilities or long-term health conditions. For more details, visit our flexible working webpage.

Application closing early may occur due to high volume. If you do not hear within 3 weeks, consider your application unsuccessful. For questions or visits, contact Hayley Blake at [e-mail] or 07974 495267.