Scheduler

Home Group; Welwyn Garden City; Hybrid; GBP 27,000; Full time

Job summary

An established industry player is seeking a Scheduler to join their dynamic team. In this hybrid role, you will coordinate repairs and maintenance works, ensuring trade operatives are well-informed and equipped for their tasks. Your organizational prowess and customer service skills will drive productivity and enhance customer satisfaction. With a commitment to diversity and a supportive work environment, this role offers a chance to make a meaningful impact while enjoying generous benefits and opportunities for growth. If you're ready to contribute to a great place to work, this is the opportunity for you.

Benefits

25 days annual leave

Health Cash Plan

High street discounts

Generous pension scheme

Life insurance

Career growth opportunities

Qualifications

• Experience in a fast-paced Repairs and Maintenance team.
• Knowledge of scheduling responsive and planned maintenance activities.

Responsibilities

• Coordinate and schedule repairs and maintenance works for trade operatives.
• Ensure accurate real-time information in systems regarding maintenance works.

Skills

Repairs and Maintenance Knowledge

Organizational Skills

Customer Service Skills

Multitasking

Tools

Workforce Planning Systems

Microsoft Office

Job description

Hybrid working; from home and our office in Welwyn Garden City

12 months fixed term, full time (37.5 hpw)

Salary £26,851 per year (depending on experience) plus brilliant benefits including Health Cash Plan

Home a place where you belong...

Do you have a great knowledge of repairs and maintenance works? Great at organising and planning? Then join our fantastic team in providing an excellent allocation and scheduling service for our trade operatives' jobs, driving productivity, efficiency, and brilliant customer service. If you fancy working alongside a brilliant team, then read on…

Typical day as a Scheduler

1. Coordinating and scheduling our repairs and maintenance works, so our trade operatives know each day what they need to do, where they need to be, and have the right materials to complete their jobs.
2. Ensure our systems contain accurate, real-time information including maintenance works required on our customers’ homes and highlighting where job volumes exceed available resources so we can take appropriate action.
3. Make appointments with customers and schedule emergency works.

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for a top 10 Great Place to Work Employer!

You bring

• Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems.
• Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned, and cyclical work programmes.
• An eye for detail (let’s hope you spot no typos here), great at organising, planning, meeting deadlines, and able to multitask.
• Excellent customer service skills to manage changing priorities.

Our team

Looking for a job where you really belong? Where you can be, well, you! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at home.

Job details

• Hours of work are typically 37.5 hours per week, 8:30 am to 4:30 pm.
• This is a hybrid role meaning that you'll work from home as well as our office which is in Welwyn Garden City 2 days per week.
• Able to use technology for planning and scheduling work using systems and Microsoft Office as well as collaborating with other colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best. Together we make Home Group a great place to work!

What's in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take for whatever you fancy), and time off for volunteering too.
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary.
• We’re Investors in People Platinum employer, a Great Place to Work, and 10th Best place in the UK for Wellbeing.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Location: Welwyn Garden City (Mundells Industrial Estate)