Scheduler/Coordinator

TN United Kingdom; Milton Keynes; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Helpdesk Administrator to join their dynamic team. This role offers a unique opportunity to support engineers and directly engage with customers while managing scheduling and issue resolution. With comprehensive training provided, you will thrive in a collaborative environment that values your contributions. Enjoy hybrid working arrangements and a generous benefits package, including 33 days of holiday and a pension scheme. If you have a passion for customer service and effective communication, this position is perfect for you.

Benefits

Comprehensive Training

33 Days Holiday

Pension Scheme

Qualifications

• Experience in routing/scheduling engineers or technicians.
• Strong communication and customer service skills.

Responsibilities

• Coordinate and support engineers within the Helpdesk team.
• Communicate directly with customers to address their needs.
• Manage scheduling and routing of engineers and technicians.

Skills

Communication Skills

Customer Service

Scheduling

Job description

Job Opportunity: Helpdesk Administrator

Join a global company with offices across Europe, Asia, and America, operating in almost every country. Due to ongoing growth, they are seeking a Helpdesk Administrator for a 6-month fixed-term contract, with potential for extension.

Salary & Benefits: Up to £30,000 depending on experience, hybrid working arrangements, comprehensive training, 33 days holiday, and pension scheme.

Role Overview: As part of the Helpdesk team, you will coordinate and support engineers, liaise directly with customers, and handle scheduling and issue resolution. Full training on products and systems will be provided, with ongoing development opportunities.

Key Responsibilities:

1. Coordinate and support engineers within the Helpdesk team.
2. Communicate directly with customers to address their needs.
3. Manage scheduling and routing of engineers and technicians.

Candidate Profile:

• Previous experience in routing/scheduling engineers or technicians.
• Strong communication and customer service skills.
• Able to commute to Milton Keynes.

Working Hours: Monday to Friday, 9:00 am to 5:30 pm. Hybrid working available after passing probation.