Scheduler

Red Door Recruitment; St Albans; On-site; GBP 28,000; Full time

Job summary

A well-respected recruitment agency in St Albans seeks a Scheduler to join their friendly team. This busy position involves managing incoming calls, dispatching jobs to engineers, and ensuring efficiency in a fast-paced environment. Candidates should have excellent organisational skills, a strong telephone manner, and familiarity with MS Office. The role offers a salary of up to £28k, training opportunities, and benefits like 20 days leave plus bank holidays.

Benefits

Salary up to £28k

20 days annual leave plus bank holidays

Free parking

Social outings

Training and progression opportunities

Qualifications

• Ability to prioritise own workload efficiently.
• Willingness to work in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for calls and service requests.
• Manage live reporting system ensuring job completion within SLA.
• Sort and dispatch calls to appropriate engineers or subcontractors.
• Prioritise urgent jobs for prompt assistance.
• Attend training and Health and Safety courses as required.

Skills

Good planning and organisational skills

Excellent telephone manner

Strong communication skills

Tools

MS Office (Excel and Outlook)

Job description

A well-respected and well-established company based in St Albans are looking for a Scheduler to join their friendly and close-knit team.

This is a busy and fast-paced position that offers great training and progression opportunities!

What's in it for you?

• Salary: Up to £28k depending on experience, reviewed after 6 months
• Hours: Monday to Friday 8:30am-5:30pm, office based
• Great training and progression opportunities
• 20 days annual leave plus bank holidays
• Free parking
• Social outings!

Key responsibilities:

• First point of contact for incoming calls and services requests received by telephone and email.
• Working with the live reporting system ensuring all assigned jobs are started and completed within the contract SLA.
• Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements.
• Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand.
• Attend training and Health and Safety courses from time to time as directed by the Contracts Manager.

What the client are looking for:

• Good planning and organisational skills and the ability to prioritise own workload efficiently.
• Happy working in a fast-paced environment
• Excellent telephone manner
• Strong communication skills
• Working knowledge of MS Office including Excel and Outlook

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.