Scheduler

Network Plus; Mosley Common; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Full benefits package

Armed Forces-friendly

Job summary

Network Plus is seeking a proactive Scheduler to plan and coordinate our field workforce across non-household services. You will schedule work orders, liaise with internal teams and customers, and ensure data is accurately entered into our works management systems.

The role emphasizes effective communication, routing optimisation, and meeting service levels. We value diverse experience and offer a competitive salary with a full benefits package.

Qualifications

• Experience coordinating field work and scheduling tasks.
• Strong communication with internal teams and external customers.
• Ability to maintain accurate data in systems and generate reports.

Responsibilities

• Take ownership of non-household cases and coordinate work from receipt to completion.
• Schedule work orders in line with SLA and optimise travel routes.
• Provide customer service to internal and external customers by phone.
• Maintain timely input into works management systems and escalate issues as needed.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver high levels of customer service to all stakeholders.
• Provide daily/weekly reports to ensure service levels are achieved.
• Contribute proactive solutions and adapt to change within the team.
• Report safety concerns following company procedures.

Skills

Scheduling

Customer service

Problem solving

Tools

Works Management System

Job description

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company's work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Take ownership of the Proactive Non-Household cases, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.