Scheduler

Build Recruitment; Manchester; On-site; GBP 17,000 - 24,000; Part time

Job summary

Build Recruitment Limited is seeking a Repairs Scheduler / Workforce Planner for a social housing context. This office-based role sits in Didsbury or Oldham and involves managing diaries, allocating reactive repairs to trades, and maintaining efficient, customer-focused service. IT equipment provided.

Key duties include resource and diary management, stakeholder communication, problem solving for emergencies, and data tracking using Microsoft Excel).

Qualifications

• Proven scheduling experience in repairs and maintenance.
• Experience using job management or dynamic scheduling systems.
• Strong communication with residents, tradespeople and managers.

Responsibilities

• Plan, schedule and allocate day-to-day reactive repairs to trade operatives.
• Manage diaries and ensure appointments are kept with residents.
• Minimise travel times and handle emergencies and delays.
• Maintain accurate job records and track workloads in Excel.

Skills

Repairs Scheduler

Workforce Planner

Dispatcher

Microsoft Excel

Job management software

Communication skills

Tools

Job management software

Excel

Job description

Job Title: Repairs Scheduler / Workforce Planner (Social Housing)
Location: Didsbury or Oldham (Office-based)
Start Date: 23rd November
Contract Type: Temporary (3 – 6 Months, initially covering long-term sickness – could go PERM)
Hours: 35 hours per week (Monday to Friday, 8:30 am – 4:30 pm)
PAYE Hrly Rate – £14.79 plus holiday pay

About the Role

We are looking for an experienced Repairs Scheduler / Workforce Planner to join a busy property services team on a temporary basis. Based out of the Head Office in either Didsbury or Oldham, you will act as a Service Controller, managing diaries, allocating day-to-day reactive repairs to trades operatives, and ensuring an efficient, customer-focused service. All IT equipment (computer and phone) will be supplied.

Key Responsibilities

• Resource & Diary Management: Plan, schedule, and allocate day-to-day reactive repairs and maintenance jobs to trade operatives using job management software.
• Customer & Operative Communication: Act as the main point of contact for residents, tradespeople, senior leadership, and key stakeholders to resolve scheduling issues and keep appointments on track.
• Problem Solving & Decision Making: Dynamically manage diaries to handle emergencies, cancellations, and delays, ensuring optimal productivity and minimal travel times for operatives.
• System & Data Management: Maintain accurate job records, update repair statuses, and use Microsoft Excel to track workloads and performance.

Skills & Experience Required

• Proven Scheduling Experience: Previous experience as a Repairs Scheduler, Workforce Planner, Dispatcher, or Service Controller, with a solid understanding of day-to-day responsive repairs and trade allocation.
• IT & System Proficiency: Strong computer skills, particularly in Microsoft Excel, alongside hands-on experience using job management or dynamic scheduling systems.
• Communication Skills: Confident, clear, and empathetic communicator comfortable speaking with tenants, trade operatives, and senior managers.

Desirable Experience

• Previous background working within Social Housing, Local Authority, or a Property Maintenance contractor.
• Hands-on experience with housing and scheduling software such as DRS, Aareon QL, MRI Maintain, or Impact Response (highly advantageous to minimise training time).