Repairs Scheduler & Service Controller – Social Housing

Build Recruitment Limited; North Waterhouse Farm; On-site; GBP 17,000 - 24,000; Full time

Job summary

Build Recruitment Limited seeks a Repairs Scheduler / Workforce Planner for a Social Housing team. The role is office-based in Didsbury or Oldham, 35 hours per week, temporary for 3–6 months with potential permanent extension.

You will manage diaries, allocate reactive repairs to trades operatives, and ensure a customer-focused service. You will maintain accurate job records, update statuses, and use Microsoft Excel to track workloads and performance, acting as the service controller for daily

Qualifications

• Proven scheduling experience in repairs or service control.
• Strong IT skills, especially Microsoft Excel.
• Excellent communication with tenants and operatives.

Responsibilities

• Plan, schedule and allocate day-to-day reactive repairs and maintenance to trade operatives using job management software.
• Act as main point of contact for residents, tradespeople, senior leadership, and key stakeholders to resolve scheduling issues and keep appointments on track.
• Dynamically manage diaries to handle emergencies, cancellations, and delays, ensuring optimal productivity and minimal travel times for operatives.
• Maintain accurate job records, update repair statuses, and use Microsoft Excel to track workloads and performance.

Skills

Scheduling experience

IT & systems proficiency

Communication skills

Tools

Microsoft Excel

Job description

Build Recruitment Limited seeks a Repairs Scheduler / Workforce Planner for a Social Housing team. The role is office-based in Didsbury or Oldham, 35 hours per week, temporary for 3–6 months with potential permanent extension.

You will manage diaries, allocate reactive repairs to trades operatives, and ensure a customer-focused service. You will maintain accurate job records, update statuses, and use Microsoft Excel to track workloads and performance, acting as the service controller for daily