Resident-Focused Maintenance Scheduler (Hybrid)

Southern Housing; Maidstone; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Southern Housing is seeking an organised Scheduler to join our Direct Services team in Maidstone/Sittingbourne, with hybrid working options. You will manage the repairs diary, coordinate with residents, operatives and contractors, and ensure timely, accurate scheduling to uphold service standards.

You will act as the first point of contact for scheduling enquiries, maintain records, and support a right-first-time approach to improve productivity and customer satisfaction.

Qualifications

• Experience scheduling or coordinating work in a maintenance, housing or repairs environment.
• Strong numeracy and literacy with accurate data handling.
• Excellent communication and interpersonal skills to liaise with residents and contractors.

Responsibilities

• Book, manage and adjust repairs scheduling to meet service standards.
• Maintain the maintenance scheduling diary and coordinate with teams.
• Prioritise urgent and emergency repairs while keeping residents informed.
• Ensure records are accurate and support a right-first-time repairs approach.

Skills

Scheduling experience

Customer service

Numeracy & data handling

Communication skills

Workload prioritisation

IT systems proficiency

Tools

MS Office

Job description

Southern Housing is seeking an organised Scheduler to join our Direct Services team in Maidstone/Sittingbourne, with hybrid working options. You will manage the repairs diary, coordinate with residents, operatives and contractors, and ensure timely, accurate scheduling to uphold service standards.

You will act as the first point of contact for scheduling enquiries, maintain records, and support a right-first-time approach to improve productivity and customer satisfaction.