SC Cleared Third Line Citrix SME

Synergize Consulting Limited; Preston; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Synergize Consulting Limited in Preston is seeking an experienced Third Line Citrix SME to provide specialist technical support within a secure enterprise environment. The role focuses on the stability, performance and ongoing support of a large Citrix environment, acting as a technical escalation point for complex incidents and problems and working with wider infrastructure and engineering teams.

You will ensure Citrix policies and user experience are optimised, participate in patching,

Qualifications

• Proven Third Line/Infrastructure support experience.
• Hands-on Citrix expertise across multiple components.
• Strong ITIL/process knowledge and incident management.

Responsibilities

• Provide Third Line technical support for complex incidents and problem records.
• Act as a technical SME across Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC.
• Lead the diagnosis and resolution of complex Citrix and infrastructure issues.
• Manage and optimise Citrix policies, profiles and user experience.
• Support patching, upgrades and migrations across Citrix components.
• Carry out root cause analysis and proactive/reactive problem management.
• Contribute to technical assurance and defect resolution.
• Work with architecture and engineering teams on Citrix solutions and infrastructure improvements.
• Collaborate with wider technical teams and customer stakeholders.
• Maintain strong customer service while working within ITIL and service management processes.

Skills

Third Line Support

Citrix SME

ITIL processes

Troubleshooting

Stakeholder collaboration

Tools

Citrix Virtual Apps and Desktops

Citrix Cloud

NetScaler ADC

Citrix Workspace Environment Management (WEM)

FSLogix

Windows Server

Active Directory & Group Policy

VMware/Hyper-V/XenServer

Job description

Location: Preston
Working: Predominantly onsite
IR35: Inside IR35, £40 per hour
Duration: Until 26 February 2027
Clearance:Q1 Security Clearance - essential
Nationality:Sole UK National required

We are recruiting for an experienced Third Line Citrix SME to provide specialist technical support within a secure enterprise environment.

The role will focus on the stability, performance and ongoing support of a large Citrix environment, acting as a technical escalation point for complex incidents and problems and working closely with wider infrastructure and engineering teams.

Key Responsibilities

• Provide Third Line technical support for complex incidents and problem records
• Act as a technical SME across Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC
• Lead the diagnosis and resolution of complex Citrix and infrastructure issues
• Manage and optimise Citrix policies, profiles and user experience
• Support patching, upgrades and migrations across Citrix components
• Carry out root cause analysis and proactive/reactive problem management
• Contribute to technical assurance and defect resolution
• Work with architecture and engineering teams on Citrix solutions and infrastructure improvements
• Collaborate with wider technical teams and customer stakeholders
• Maintain strong customer service while working within established ITIL and service management processes

Essential Skills & Experience

• Proven commercial experience working in a Third Line Support / Third Line Infrastructure role
• Strong hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
• Strong knowledge of Citrix Cloud
• Strong experience with NetScaler ADC
• Experience with Citrix Workspace Environment Management (WEM)
• Strong experience with Windows Server
• Experience with Active Directory and Group Policy
• Experience with FSLogix
• Strong understanding of ITIL processes and enterprise support models
• Experience with virtualisation technologies including VMware, Hyper-V or XenServer
• Experience supporting Windows 10 and Windows 11
• Strong troubleshooting and problem-solving skills
• Ability to take ownership of complex technical issues through to resolution
• Q1 Security Clearance - essential
• Sole UK nationality - essential

Desirable

• Experience supporting secure or restricted environments
• Defence or government infrastructure experience
• Experience with Ivanti
• Experience with SysTrack or Nexthink training can be provided
• Knowledge of secure client solutions

JBRP1_UKTJ