SC-Cleared Oracle Fusion HCM Help Desk Lead

Version 1; England; Hybride; GBP 70 000 - 95 000; Plein temps

Résumé du poste

Version 1 is seeking an Oracle HCM Cloud Help Desk Consultant to lead design and delivery of Oracle Fusion Help Desk solutions on major transformation programmes. You will influence HR service delivery strategies and work across Core HR and the wider HCM landscape in enterprise environments.

The role requires strong facilitation, stakeholder management and exceptional communication skills, with a hybrid/remote working model and exposure to UK-based, high-profile projects.

Qualifications

• In-depth hands-on experience implementing Oracle Fusion Help Desk.
• Experience delivering Oracle HCM projects through the full project lifecycle.
• Strong workshop facilitation and stakeholder management skills.
• Excellent communication skills and the ability to translate business requirements into practical solutions.
• Understanding of Core HR and the wider Oracle HCM ecosystem.

Responsabilités

• Lead the design and delivery of Oracle Fusion Help Desk solutions on significant transformation programmes.
• Designing and configuring Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management.
• Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes.
• Working closely with integration and technical teams to support seamless end-to-end processes.
• Demonstrating solutions to stakeholders and driving requirements through to implementation.
• Supporting testing, defect resolution, deployment and transition into support.
• Building trusted client relationships and providing functional leadership throughout delivery.

Connaissances

Oracle Fusion Help Desk

Workshop facilitation

Stakeholder management

Communication skills

Outils

Oracle Fusion Help Desk

Description du poste

Version 1 is seeking an Oracle HCM Cloud Help Desk Consultant to lead design and delivery of Oracle Fusion Help Desk solutions on major transformation programmes. You will influence HR service delivery strategies and work across Core HR and the wider HCM landscape in enterprise environments.

The role requires strong facilitation, stakeholder management and exceptional communication skills, with a hybrid/remote working model and exposure to UK-based, high-profile projects.