Oracle HCM Cloud (Helpdesk) Consultant

Version 1; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid / Remote work

Pension

Private healthcare

Life assurance

Great Place to Work

Training & certification budget

Job summary

Version 1 is seeking an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern, employee-centric HR service solutions within a secure enterprise environment. You will lead the design, configuration and delivery of Oracle Fusion Help Desk to support and engage the workforce.

You’ll work with business stakeholders, HR teams and technical specialists to deliver best-practice Oracle HCM solutions, influencing HR service delivery strategies and working

Qualifications

• Hands-on Oracle Fusion Help Desk implementation experience.
• End-to-end Oracle HCM project delivery experience.
• Knowledge of service requests, SLAs, escalations, queues.
• Strong workshop facilitation and stakeholder management.
• Understanding of Core HR and wider Oracle HCM ecosystem.

Responsibilities

• Lead design and delivery of Oracle Fusion Help Desk solutions.
• Design and configure Help Desk features including case management, routing, queues, SLAs.
• Ensure Help Desk alignment with Oracle HCM Core HR processes.
• Collaborate with integration and technical teams to support end-to-end processes.
• Demonstrate solutions to stakeholders and drive requirements through to implementation.
• Support testing, defect resolution, deployment and transition into support.
• Build trusted client relationships and provide functional leadership throughout delivery.

Skills

Oracle Fusion Help Desk

Design & configuration

Testing & deployment

Stakeholder management

Workshop facilitation

Core HR knowledge

Tools

Oracle Integration Cloud (OIC)

Job description

Company Description

For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awards over the last 3 years
• 13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as a leader in AI & digital transformation consulting with global delivery footprint

With 3,800+ people and revenues exceeding €347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Job Description

Oracle HCM Cloud (Helpdesk) Consultant

YOU MUST BE ACTIVELY SC CLEARED

Shape the Future of Employee Service Delivery with Oracle HCM Cloud

We're looking for an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern, employee-centric HR service solutions within a secure and complex enterprise environment.

This is an opportunity to play a leading role in the design, configuration and delivery of Oracle Fusion Help Desk, helping organisations transform how they support and engage their workforce.

You’ll work closely with business stakeholders, HR teams, architects and technical specialists to deliver best-practice Oracle HCM solutions that make a tangible impact on employee experience.

Why This Role?

You Will:

• Lead the design and delivery of Oracle Fusion Help Desk solutions on significant transformation programmes.
• Influence HR service delivery strategies and advise clients on Oracle leading practices.
• Work across the wider Oracle HCM landscape, including Core HR and employee lifecycle processes.
• Collaborate with senior stakeholders in complex, enterprise-scale environments.
• Join a team that values innovation, quality delivery and continuous learning.

You Will:

What You’ll Be Doing

• Leading workshops and advising clients on Oracle Fusion Help Desk best practices.
• Designing and configuring Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management.
• Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes.
• Working closely with integration and technical teams to support seamless end-to-end processes.
• Demonstrating solutions to stakeholders and driving requirements through to implementation.
• Supporting testing, defect resolution, deployment and transition into support.
• Building trusted client relationships and providing functional leadership throughout delivery.

Qualifications

What We're Looking For

You Will Have:

• In-depth hands-on experience implementing Oracle Fusion Help Desk.
• Proven expertise across design, configuration, testing and deployment.
• Deep understanding of service requests, assignment rules, SLAs, escalations, queues and agent functionality.
• Experience delivering Oracle HCM projects through the full project lifecycle.
• Strong workshop facilitation and stakeholder management skills.
• Understanding of Core HR and the wider Oracle HCM ecosystem.
• Excellent communication skills and the ability to translate business requirements into practical solutions.

Desirable Experience

• Oracle Fusion Core HR and wider HCM modules.
• Oracle Integration Cloud (OIC).
• HR shared services or employee service delivery environments.
• UK public sector programmes.
• Oracle Cloud HCM certifications.
• CIPD or service management qualifications.

Interested?

If you're an Oracle Fusion Help Desk specialist looking to work on challenging transformation programmes where you can genuinely influence employee experience and HR service delivery, we'd love to hear from you.

Additional Information

Why Join Version 1's Oracle Practice?

• Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across the Oracle ecosystem.
• Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK's most recognised organisations.
• Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex enterprise transformation projects.
• Be part of an organisation that provides end-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through our Strength in Balance and leadership development programmes, supported by quarterly Pathways career reviews.
• Benefit from a substantial training and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through our Annual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as the Bank of England and Birmingham City Council.
• Take advantage of our flexible hybrid working model, combining remote delivery with occasional client or hub-based collaboration.
• Access enhanced wellbeing and family support through our maternity, paternity, and Moments that Matter policies.
• Be part of a purpose-driven culture with opportunities to contribute to ESG, CSR, DEI, volunteering, and community initiatives that create a positive social impact.

At Version 1, you'll combine industry-leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.

Benefits include:

• Quarterly performance-related profit share
• Hybrid / Remote working flexibility
• Pension, private healthcare, life assurance cover
• Certified Great Place to Work for 10+ years running

This is hybrid based with occasional travel to your nearest base office.

Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)

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We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers

Please note: We have an internal recruitment team and do not accept agency candidates.