SC-Cleared Major Incident Leader – On-Call

Computacenter; Nottingham; In loco; GBP 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Computacenter is seeking a Senior Major Incident Manager to lead end-to-end response to high-priority IT incidents in the UK. You will coordinate technical resolver groups, suppliers and stakeholders to restore service quickly while minimising business impact.

In a fast-paced, collaborative environment, you’ll own incidents from detection to resolution, drive continual service improvement, and provide clear, professional communications to customers and internal teams.

Competenze

• Major Incident Management experience in MSP or large enterprise IT
• Experience managing high-severity incidents with multiple teams and suppliers
• ITIL Foundation certification, v3 or later
• Excellent written and verbal communication with stakeholders at all levels
• Calm, organised and decisive under pressure
• Strong analytical and problem-solving skills
• Experience with service management processes and governance frameworks

Mansioni

• Lead end-to-end management of major incidents, driving restoration and minimising impact
• Provide clear leadership during incident bridges and stakeholder calls
• Coordinate technical resolver groups, support teams and suppliers to maintain progress
• Deliver accurate, timely communications to customers and internal stakeholders
• Manage escalations, risks and dependencies throughout the incident lifecycle
• Ensure activities and decisions are well documented
• Facilitate post-incident reviews and identify resilience improvements

Conoscenze

Major Incident Management

Stakeholder Management

Leadership

Communication

Problem-Solving

Analytical Thinking

Formazione

ITIL Foundation certification (v3 or later)

Descrizione del lavoro

Computacenter is seeking a Senior Major Incident Manager to lead end-to-end response to high-priority IT incidents in the UK. You will coordinate technical resolver groups, suppliers and stakeholders to restore service quickly while minimising business impact.

In a fast-paced, collaborative environment, you’ll own incidents from detection to resolution, drive continual service improvement, and provide clear, professional communications to customers and internal teams.