Major Incident Manager

Addition; Sheffield; Presencial; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Addition is seeking an experienced Major Incident Manager to lead the response and recovery of critical IT incidents across a complex enterprise environment. You’ll own major incidents, coordinating technical teams, suppliers and senior stakeholders to restore services quickly while minimising business disruption.

Lead post‑incident reviews, root cause analysis, and disaster recovery planning. You’ll manage incident, problem and change processes in line with ITIL and coordinate recovery

Formación

• Strong Major Incident Management experience in an enterprise IT environment.
• Strong stakeholder and supplier management skills.
• Good understanding of infrastructure, networks, servers and cloud.
• Experience coordinating technical recovery activities.
• Knowledge of disaster recovery and business continuity.

Responsabilidades

• Lead major IT incidents across infrastructure, networks, cloud and security.
• Coordinate technical teams and suppliers during critical outages.
• Chair incident calls and manage stakeholder communications.
• Drive service restoration and ensure incidents are resolved effectively.
• Lead post-incident reviews and root cause analysis.
• Support disaster recovery and business continuity planning.
• Manage incident, problem and change processes in line with ITIL.
• Strong Major Incident Management experience in an enterprise IT environment.
• Good understanding of infrastructure, networks, servers and cloud.
• Experience coordinating technical recovery activities.
• Knowledge of disaster recovery and business continuity.
• Strong stakeholder and supplier management skills.

Conocimientos

Major Incident Management

Stakeholder management

Supplier management

IT infrastructure

Networks and cloud

Descripción del empleo

Our client is looking for an experienced Major Incident Manager to lead the response and recovery of critical IT incidents across a complex enterprise environment.

You’ll take ownership of major incidents, coordinating technical teams, suppliers and senior stakeholders to restore services as quickly as possible while minimising business disruption.

Key Responsibilities

• Lead major IT incidents across infrastructure, networks, cloud and security.
• Coordinate technical teams and suppliers during critical outages.
• Chair incident calls and manage stakeholder communications.
• Drive service restoration and ensure incidents are resolved effectively.
• Lead post-incident reviews and root cause analysis.
• Support disaster recovery and business continuity planning.
• Manage incident, problem and change processes in line with ITIL.
• Strong Major Incident Management experience in an enterprise IT environment.
• Good understanding of infrastructure, networks, servers and cloud.
• Experience coordinating technical recovery activities.
• Knowledge of disaster recovery and business continuity.
• Strong stakeholder and supplier management skills.