SC Cleared IT Support Analyst - Salisbury - 30-35,000 + Benefits

SmartSourcing Ltd; Salisbury; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading IT services provider near Salisbury is seeking an IT Support Analyst to join their Service Desk team. The role offers the opportunity to provide first-line technical support in a secure environment, with a focus on Windows 10/11 and ITIL. You will manage support requests, troubleshoot issues, and provide effective solutions. The position includes hybrid working options after initial on-site training. Competitive salary of £30-35K with excellent benefits included.

Benefits

Competitive salary

Excellent benefits

Hybrid working model

Qualifications

• Strong knowledge of ITIL and Windows 10/11 required.
• Experience supporting users in multi-office environments.
• CompTIA A+ certification or equivalent essential.

Responsibilities

• Provide first-line IT support via phone and online.
• Log and manage support tickets in Halo.
• Troubleshoot and resolve technical issues.

Skills

Strong knowledge of Windows 10/11

Experience in IT support

Familiarity with ITIL v4

Device installation and troubleshooting

Understanding of IT security best practices

CompTIA A+ or equivalent certification

Education

CompTIA A+ or equivalent certification

Tools

Halo Service Management tool

SCCM/MECM

Intune

Job description

Are you an IT Support Analyst, Service Desk Analyst, First Line Support Engineer, Wundows10, Windows 11 located in the Salisbury area, and looking for your next opportunity?

We are recruiting for our services client based near Salisbury who require an IT Support Analyst to join their Service Desk team, providing effective technical support to users across multiple sites. You'll handle calls and requests, resolve incidents, and ensure IT services run smoothly.

You will be working in an SC Security Cleared environment. You will either currently hold SC/DV Clearance, or be eligible to undertake. The client will sponsor SC clearance if not already held.

Paying 30-35K plus excellent benefits.

The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough and although full time on site for the first few months, will become hybrid working.

You will be customer focused, a technically skilled IT Support Analyst who thrives in a fast-paced environment, enjoys solving problems, and wants to make a real impact. This could be the role for you.

As an IT Support Analyst, you'll provide first-line technical support to users across the business, primarily over the phone, but occasionally in person. You'll troubleshoot issues, manage service requests, and ensure users receive timely, effective solution.

Key Responsibilities

• Provide 1st line IT support via phone and online.
• Log and manage tickets in Halo Service Management tool.
• Troubleshoot and resolve issues, escalating when needed.
• Support device builds, provisioning, and asset management.
• Ensure compliance with IT security policies.

Essential Skills

• Strong knowledge of Windows 10/11, Microsoft Office, O365.
• Experience in IT support across multi-office environments.
• Familiarity with ITIL v4 and Service Desk tools.
• Device installation, configuration, and troubleshooting.
• Understanding of IT security best practices.
• CompTIA A+ or equivalent certification.

Desirable

• Experience with Halo, SCCM/MECM, Intune.
• Knowledge of VOIP, printer admin, and Microsoft licensing.

If you're an experienced IT Support Analyst with strong Windows 11 and ITIL knowledge, and you're looking to make an impact in a secure, dynamic environment, we'd love to hear from you.

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.