SC Clearance Eligible IT Services Account Manager Hybrid

NexGen Associates; Trowbridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An IT Defence Consultancy is seeking an Account & Customer Relationship Manager in the United Kingdom. The role involves managing customer relationships, understanding IT requirements, and ensuring service delivery aligns with business needs. Ideal candidates have experience in account management, with a strong foundation in customer success and IT service management principles. This hybrid position includes regular travel to customers and requires SC clearance eligibility.

Qualifications

• 3 to 5 years in account management, customer success or service delivery roles ideally in IT services.
• Understanding of ITSM principles and service delivery frameworks.
• Ability to build trust and maintain long-term partnerships.

Responsibilities

• Be the primary point of contact for assigned customers.
• Develop a clear understanding of customer needs and IT requirements.
• Run regular service reviews and business relationship meetings.

Skills

Customer relationship management

Interpersonal skills

Analytical skills

Problem-solving abilities

Negotiation skills

Education

Relevant experience in Business or IT

Customer Success or Account Management certifications

Tools

Halo

ServiceNow

Jira Service Management

Job description

An IT Defence Consultancy is seeking an Account & Customer Relationship Manager in the United Kingdom. The role involves managing customer relationships, understanding IT requirements, and ensuring service delivery aligns with business needs. Ideal candidates have experience in account management, with a strong foundation in customer success and IT service management principles. This hybrid position includes regular travel to customers and requires SC clearance eligibility.