SAP Customer Service Administrator

Adecco; Dukinfield; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Private healthcare

Friendly team environment

Long-term career development

Job summary

Adecco is seeking a SAP Customer Service Administrator in Greater Manchester. The role focuses on supporting customers, processing orders, and managing quotations using SAP, while ensuring an excellent customer journey.

You will work with internal teams to maintain accurate SAP data and provide timely updates to customers. The position is full-time, Monday to Friday, with a bonus and private healthcare offering.

Qualifications

• Experience in customer service, sales administration or sales support.
• Experience processing customer orders from receipt to completion.
• SAP knowledge or experience with a similar ERP system.
• Strong communication and organisational skills.
• Excellent attention to detail and good MS Office skills.

Responsibilities

• Process customer orders accurately and efficiently through SAP.
• Produce and manage customer quotations.
• Handle customer enquiries via telephone and email.
• Maintain pricing, product and customer information within SAP.
• Monitor order progress and provide customer updates.
• Liaise with internal departments to ensure on-time delivery.
• Assist with invoicing and general sales administration activities.
• Build strong relationships with customers.
• Maintain accurate records and documentation.
• Deliver a high standard of customer service at all times.

Skills

Customer service experience

Sales administration

Sales support

Communication skills

Organisational skills

Attention to detail

Microsoft Office

Proactive and customer-focused

Tools

SAP

Job description

SAP Customer Service Administrator

Location: Greater Manchester

Salary: £30,000 - £32,000 per annum + Bonus + Private Healthcare

Job Type: Full Time, Permanent

Hours: Monday to Friday

The Role

An excellent opportunity has arisen for an experienced SAP Customer Service Administrator to join a successful and growing business.

This position plays a key role in supporting customers, processing orders, managing quotations and ensuring a seamless customer experience. Working closely with internal departments, you will be responsible for maintaining accurate information within SAP and providing exceptional support throughout the customer journey.

Key Responsibilities

• Processing customer orders accurately and efficiently through SAP
• Producing and managing customer quotations
• Handling customer enquiries via telephone and email
• Maintaining pricing, product and customer information within SAP
• Monitoring order progress and providing customer updates
• Liaising with internal departments to ensure on-time delivery
• Assisting with invoicing and general sales administration activities
• Building strong relationships with customers
• Maintaining accurate records and documentation
• Delivering a high standard of customer service at all times

The Candidate

To be considered, you should have:

• Previous experience in a Customer Service, Sales Administration or Sales Support role
• Experience processing customer orders from receipt through to completion
• Knowledge of SAP or a similar ERP system
• Strong communication and organisational skills
• Excellent attention to detail
• Good Microsoft Office skills
• A proactive and customer-focused approach

What's On Offer?

• £30,000 - £32,000 per annum
• Annual bonus scheme
• Private healthcare
• Monday to Friday working hours
• Supportive and friendly team environment
• Long-term career development opportunities
• Stable and growing business