Samsonite | Assistant Manager

Clarks Village; Street; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Bonus & Benefits

Job summary

Samsonite at Clarks Village is seeking an Assistant Store Manager to support the Store Manager in driving sales, service and store standards.

In this hands-on role you will lead by example, coach colleagues, manage stock and visuals, and ensure KPI targets are met while delivering exceptional customer experiences within a vibrant retail environment.

You will work 40 hours per week, including weekends, with bonus and benefits as part of the package.

Qualifications

• Assists in attracting and recruiting high caliber and talented staff.
• Assists in developing team spirit.
• Assists in training, coaching, motivating, developing and retaining staff.
• Assists in scheduling staff efficiently in compliance with payroll budget using skills and specialties most appropriately in the best interest of the store.
• Complete the relevant forms in the event of Staff lateness and while the manager is off.
• Perform return to work interviews

Responsibilities

• Applies the Smiles selling standards with each customer.
• Apply every step of selling processes proposed by the Training Manager, maximizing every customer opportunity.
• Uses up-to-date technical product knowledge to generate sales, uses the company resources such as Quest to find information that would help with their customer service.
• Actively builds customer loyalty.
• Provides outstanding and inspiring service delights beyond customers' expectations by going the extra mile.
• Reflects the values of the brand and demonstrates passion for the brand.

Skills

Sales-oriented mindset

Computer literacy

Retail experience

Leadership

Team management

Customer service

Flexibility

Tools

Microsoft Office

Teams

Job description

Assistant Manager

Samsonite Location: Clarks Village Contract type: permanent, full-time Pay: Competitive hourly rate of pay + Bonus & Benefits Closing Date: Closing Date:

Job Purpose

As an Assistant Store Manager at Samsonite, you support the Store Manager in driving operational excellence, team performance, and customer satisfaction. You play a key role in leading by example, creating a positive and inclusive work environment, and ensuring that Samsonite standards are consistently achieved. With a hands-on approach and a strong sense of accountability, you help guide the team toward achieving sales targets, delivering exceptional service, and maintaining a well-organized and visually appealing store. Your adaptability, leadership, and collaborative spirit make you a vital contributor to the store's success and a role model to your team.

The Assistant Store Manager position includes but is not limited to the following major accountabilities:

• Applies the Smiles selling standards with each customer.
• Apply every step of selling processes proposed by the Training Manager, maximizing every customer opportunity.
• Uses up-to-date technical product knowledge to generate sales, uses the company resources such as Quest to find information that would help with their customer service.
• Actively builds customer loyalty.
• Provides outstanding and inspiring service delights beyond customers' expectations by going the extra mile.
• Reflects the values of the brand and demonstrates passion for the brand.

Store Performance & Analysis

• Has awareness of every communication and instruction sent to the store.
• Is aware of the store budget and targets and has a good understanding of KPI’s.
• Reports any information that can contribute to the success of the store.
• Assists in managing stock.
• Ensures correct pricing of products displayed on the shop floor.
• Minimize losses to achieve the company shrinkage target below 0.5%.
• Assists in inputting and planning all stock movement and coordinates with the central retail team.

Human resources management

• Assists in attracting and recruiting high caliber and talented staff.
• Assists in developing team spirit.
• Assists in training, coaching, motivating, developing and retaining staff.
• Assists in scheduling staff efficiently in compliance with the payroll budget using skills and specialties most appropriately in the best interest of the store.
• Complete the relevant forms in the event of Staff lateness and while the manager is off.
• Perform return to work interviews

Operations

• Is aware of and applies to each authorized company operational policy and procedure, paying special attention to additional responsibilities like cash and banking, opening and closing, till procedures, etc.
• Completes and maintains all required paperwork meeting the required deadlines.
• Maintains permanent store cleanliness, and an appearance to offer a customer friendly environment.
• Performs all reasonably relevant duties that are requested by the Store Manager.
• If applicable, observe specific local requirements relating to the trading environment.
• Actively participates and attends appropriate training as and when required.
• Help keep environmental policies in line with Green Mark.

Merchandising, marketing & promotions

• Maintain visual merchandising and window displays to Samsonite’s global standards.
• Stay informed about current promotions and marketing campaigns, help launch these campaigns and promotions on time and without delay.

Communication

• Communicates in a clear, polite, courteous and understandable manner and listens to others.
• Keeps informed about local and new market trends, share this info and make recommendations to the Store Manager.
• Complies with personnel dress code and grooming in line with company policy.
• Acts as an Ambassador of the Company and of the Company’s Brands

Reporting line

Reports directly to the Store Manager.

Skills required

• Ability to stand, bend, lift up to 15kg, and use ladders.
• Computer literacy, able to use Microsoft office & Teams
• Previous retail experience, preferably within a supervisory role (preferred).
• Ability to work under pressure.
• Sales-oriented mindset.
• Passion for travel and brand sensibility.
• Flexibility and adaptability.

Job specifics

• Pay: Competitive hourly rate of pay + Bonus & Benefits
• Hours: 40 hours per week full-time, including weekends and bank holidays
• Employee Assistance Programme: Medical, Mental Health, Wellbeing, Financial Wellbeing and legal information for you and your immediate family.