Assistant Store Manager

Samsonite International S.A; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Samsonite is seeking a Temporary Assistant Store Manager for the Oxford Street Store in London. The role is a 3–6 month contract, 40 hours per week, with availability starting August/September 2026.

You will support the Store Manager in driving sales, customer service excellence and brand standards in a busy retail environment. Responsibilities include leading by example, managing daily store operations, coaching staff, and ensuring visual standards are of the highest quality.

Qualifications

• Customer service experience in retail environment.
• Ability to lead by example and motivate a sales team.
• Proven ability to drive sales and meet KPI targets.
• Maintain store standards, visuals and cleanliness.

Responsibilities

• Support the Store Manager in driving sales and customer service excellence.
• Lead by example to motivate and coach the team.
• Maintain visual standards and the store’s presentation.
• Assist in achieving sales targets and KPI performance.
• Support in staff scheduling, training and development.

Skills

Customer service

Team leadership

Sales targets

Store operations

Job description

Temporary Position: Assistant Store Manager, 40 hours per week (3-6 month contract)

• Location: Samsonite Oxford Street Store, 285 Oxford Street, London, W1C 2DW

• Availability: August / September 2026

This role is being offered on a fixed-term contract. we currently anticipate that the contract will last between 3 and 6 months, although there is a possibility that it may be extended further depending on business requirements.

Job Purpose

As an Assistant Store Manager at Samsonite, you support the Store Manager in driving operational excellence, team performance, and customer satisfaction. You play a key role in leading by example, creating a positive and inclusive work environment, and ensuring that Samsonite standards are consistently achieved. With a hands-on approach and a strong sense of accountability, you help guide the team toward achieving sales targets, delivering exceptional service, and maintaining a well-organized and visually appealing store. Your adaptability, leadership, and collaborative spirit make you a vital contributor to the store’s success and a role model to your team.

The Assistant Store Manager position includes but is not limited to the following major accountabilities:

Customer Service

• Applies the Smiles selling standards with each customer.
• Apply every step of selling processes proposed by the Training Manager, maximizing every customer opportunity.
• Uses up-to-date technical product knowledge to generate sales, uses the company resources such as Quest to find information that would help with their customer service.
• Actively builds customer loyalty.
• Provides outstanding and inspiring service delights beyond customers’ expectations by going the extra mile.
• Reflects the values of the brand and demonstrates passion for the brand.

Store Performance & Analysis

• Has awareness of every communication and instruction sent to the store.
• Is aware of the store budget and targets and has a good understanding of KPI’s.
• Reports any information that can contribute to the success of the store.

Stock Management

• Assists in managing stock.
  • Ensures correct pricing of products displayed on the shop floor.
  • Minimize losses to achieve the company shrinkage target below 0.5%.
  • Assists in inputting and planning all stock movement and coordinates with the central retail team.

Human Resources Management

• Assists in attracting and recruiting high caliber and talented staff.
• Assists in developing team spirit.
• Assists in training, coaching, motivating, developing and retaining staff.
• Assists in scheduling staff efficiently in compliance with the payroll budget using skills and specialties most appropriately in the best interest of the store.
• Complete the relevant forms in the event of Staff lateness and while the manager is off.
• Perform return to work interviews

Operations

• Is aware of and applies to each authorized company operational policy and procedure, paying special attention to additional responsibilities like cash and banking, opening and closing, till procedures, etc.
• Completes and maintains all required paperwork meeting the required deadlines.