Sales Advisor

Samsonite International S.A; Street; On-site; GBP 12,000 - 17,000; Part time

Job summary

Samsonite International S.A. is seeking a part-time Sales Advisor (8 hours per week) for the Samsonite Store in Street. Availability is immediate, with duties including identifying customer travel needs, recommending products, and delivering exceptional service to build loyalty.

You will follow Samsonite’s customer engagement processes and contribute to stock presentation, promotions, and store operations under the Store Manager’s guidance.

Qualifications

• Experience in customer service or retail roles preferred.
• Ability to explain product features and warranties clearly.
• Willingness to follow established customer engagement processes.

Responsibilities

• Identify travel needs and recommend Samsonite products.
• Provide accurate information on product features and warranties.
• Build customer loyalty through personalized service.
• Maintain premium product presentation and store standards.
• Adhere to cash handling and health & safety policies.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Position: Sales Advisor (8 hours per week)

Location: Samsonite Store, Clarkes Village, Unit 44, Clarks Village, Farm Rd, Street BA16 0BB

Availability: Immediately

Job Purpose

As a Sales Advisor at Samsonite, you will be the face of a globally recognized brand known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction.

Customer Service

• Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
• Provide accurate information about product features, warranties, and after-sales services.
• Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
• Build customer loyalty and encourage repeat purchases through personalized service.
• Deliver inspiring service that reflects Samsonite’s commitment to excellence.

Store Performance & Analysis

• Stay informed of all store communications and brand updates.
• Understand store budgets, targets, and KPIs.
• Share insights and feedback that contribute to Samsonite’s retail success.

Stock Management

• Ensure accurate pricing and premium presentation of Samsonite products.
• Follow procedures for stock control.
• Minimize losses and support shrinkage goals.

Operations

• Adhere to Samsonite’s operational policies (e.g., cash handling, health & safety).
• Complete required paperwork accurately and on time.
• Maintain store cleanliness and a welcoming environment aligned with Samsonite’s brand image.
• Perform duties as requested by the Store Manager.
• Help keeping environmental policies in line with Green Mark .

Merchandising, Marketing & Promotions

• Maintain visual merchandising and window displays to Samsonite’s global standards.
• Stay informed about current promotions and marketing campaigns.

Communication

• Communicate clearly and courteously with customers and team members.
• Share market trends and customer feedback with the Store Manager.
• Follow Samsonite’s dress code and grooming standards.
• Act as a brand ambassador for Samsonite.

Reporting Line

Reports directly to the Store Manager.