Assistant Store Manager

Samsonite International S.A; Street; On-site; GBP 26,000 - 34,000; Full time

Job summary

Samsonite International S.A in Street, Somerset is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional service and sales. You will lead by example, manage daily operations, visuals, and customer satisfaction while developing the team to meet targets.

This 40‑hour‑per‑week role emphasizes frontline leadership, scheduling within payroll budgets, stock control, merchandising, and adherence to brand standards. Availability ASAP and a hands‑on approach are valued.

Qualifications

Responsibilities

• Applies the Smiles selling standards with each customer.
• Follow every step of selling processes proposed by the Training Manager, maximizing every customer opportunity.
• Uses up‑to‑date technical product knowledge and Quest resources to help customers.
• Actively builds customer loyalty.
• Provides outstanding service that delights beyond expectations.
• Reflects brand values and demonstrates passion for the brand.
• Has awareness of all store communications and instructions.
• Understands store budget and targets and KPIs.
• Reports information that contributes to store success.
• Assists in managing stock and ensures correct pricing on the shop floor.
• Minimizes losses to keep shrinkage below 0.5%.
• Assists in inputting and planning stock movement with central retail team.
• Assists in attracting and recruiting staff.
• Helps develop team spirit and train, coach, motivate and retain staff.
• Schedules staff in line with payroll budget and skills.
• Completes forms for lateness and performs return‑to‑work interviews.
• Adheres to cash handling, opening/closing, till procedures and other policies.
• Completes required paperwork on time.
• Maintains a clean, customer‑friendly store environment.
• Performs duties requested by the Store Manager.
• Observe local trading requirements if applicable.
• Participates in training as required.
• Supports environmental initiatives (Green Mark).
• Maintains visual merchandising and window displays to Samsonite standards.
• Supports promotions and campaigns on time.
• Communicates clearly; listens; shares market trends.
• Follows dress code and grooming policy.
• Acts as an ambassador of the Company and its brands.
• Reports directly to the Store Manager.

Job description

Position: Assistant Store Manager, 40 hours per week

• Location: Samsonite, Unit 44 Clarks Village, Farm Road, Street, Somerset, BA16 0BB

• Availability: ASAP

Job Purpose

As an Assistant Store Manager at Samsonite, you support the Store Manager in driving operational excellence, team performance, and customer satisfaction. You play a key role in leading by example, creating a positive and inclusive work environment, and ensuring that Samsonite standards are consistently achieved. With a hands‑on approach and a strong sense of accountability, you help guide the team toward achieving sales targets, delivering exceptional service, and maintaining a well‑organized and visually appealing store. Your adaptability, leadership, and collaborative spirit make you a vital contributor to the store’s success and a role model to your team.

The Assistant Store Manager position includes but is not limited to the following major accountabilities:

Customer Service

• Applies the Smiles selling standards with each customer.

• Apply every step of selling processes proposed by the Training Manager, maximizing every customer opportunity.

• Uses up‑to‑date technical product knowledge to generate sales, uses the company resources such as Quest to find information that would help with their customer service.

• Actively builds customer loyalty.

• Provides outstanding and inspiring service delights beyond customers’ expectations by going the extra mile.

• Reflects the values of the brand and demonstrates passion for the brand.

Store Performance & Analysis

• Has awareness of every communication and instruction sent to the store.

• Is aware of the store budget and targets and has a good understanding of KPI’s.

• Reports any information that can contribute to the success of the store.

Stock Management

• Assists in managing stock.

  • Ensures correct pricing of products displayed on the shop floor.

  • Minimize losses to achieve the company shrinkage target below 0.5%.

  • Assists in inputting and planning all stock movement and coordinates with the central retail team.

Human Resources Management

• Assists in attracting and recruiting high caliber and talented staff.

• Assists in developing team spirit.

• Assists in training, coaching, motivating, developing and retaining staff.

• Assists in scheduling staff efficiently in compliance with the payroll budget using skills and specialties most appropriately in the best interest of the store.

• Complete the relevant forms in the event of Staff lateness and while the manager is off.

• Perform return to work interviews

Operations

• Is aware of and applies to each authorized company operational policy and procedure, paying special attention to additional responsibilities like cash and banking, opening and closing, till procedures, etc.

• Completes and maintains all required paperwork meeting the required deadlines.

• Maintains permanent store cleanliness, and an appearance to offer a customer friendly environment.

• Performs all reasonably relevant duties that are requested by the Store Manager.

• If applicable, observe specific local requirements relating to the trading environment.

• Actively participates and attends appropriate training as and when required.

• Help keep environmental policies in line with Green Mark.

Merchandising, Marketing & Promotions

• Maintain visual merchandising and window displays to Samsonite’s global standards.
• Stay informed about current promotions and marketing campaigns, help launch these campaigns and promotions on time and without delay.

Communication

• Communicates in a clear, polite, courteous and understandable manner and listens to others.

• Keeps informed about local and new market trends, share this info and make recommendations to the Store Manager.

• Complies with personnel dress code and grooming in line with company policy.

• Acts as an Ambassador of the Company and of the Company’s Brands

Reporting Line

Reports directly to the Store Manager.