Sam's F&B Assistant

The Belfry; Sutton Coldfield; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Perkbox discounts

Cycle2Work scheme

Job summary

The Belfry is a renowned resort offering a vibrant role in Sams Bar & Kitchen. As a Food & Beverage Assistant, you will welcome guests, guide them through menus, and ensure a warm, efficient service that elevates the guest experience.

Join a dynamic team with hands-on coaching, extensive training, and progression opportunities within a prestigious 550-acre resort. Perks include staff discounts, free meals during shifts, parking, and wellness benefits.

Qualifications

• Welcoming guests in a warm and professional manner.
• Confidently talking through menus, drinks and promotions.
• Proactively ensuring guest needs are met.
• Working flexibly across outlets to support the wider resort.

Responsibilities

• Welcoming guests in a warm and professional manner.
• Delivering a great experience from beginning to end.
• Confidently talking through menus, drinks and promotions.
• Taking orders and proactively ensuring guest needs are met.
• Supporting the bar team with service and preparation.
• Working flexibly across outlets when required to support the wider resort.

Skills

Guest engagement

Customer service

Communication

Teamwork

Proactive attitude

Job description

The BelfryHotel & Resort is an award-winning destination with 450+ luxurious roomsand suites, a selection of vibrant restaurants and bars, versatile event andmeeting spaces and a relaxing leisure club and spa. Our three exceptional golfcourses - including the legendary Brabazon - are celebrated around the world.Whether you're inspired by our iconic fairways, drawn to the tranquillity ofthe spa, excited by guest-facing roles, or energised by the work behind thescenes, you'll find your place within our dynamic and welcoming team.

The Belfryhas undergone a major expansion and renovation with an investment of over £80million, marking an exciting chapter in our history. The resort has beentransformed with the addition of The Masters Suite, a stunning new event space,a state-of-the-art leisure club plus a host of other enhancements that elevatethe Belfry experience like never before.

We believein taking care of our team just as much as we do our guests. That's why we werenamed in the Caterer’s Top 30 Best Places to Work.

The on target earning potential for this role is £13.41per hour, compromising of a base hourly rate of £12.71 plus a qualifiedestimate of £0.70 gratuities per hour.

The Food& Beverage Team – Sams Bar & Kitchen

Sams Bar & Kitchen is a vibrant social hub, offering a relaxed yet energetic setting where guests gather to unwind, dine and enjoy great company. The Food & Beverage team is central to delivering outstanding experiences, bringing together quality food and drink with friendly, attentive service. Being part of this team means working in a fast-paced, guest-focused environment where teamwork, enthusiasm and pride in delivering excellent service are at the heart of everything you do.

About therole

As a Food& Beverage Assistant in Sams Bar & Kitchen, you will be at the forefront of theguest experience, delivering friendly, efficient and engaging service.

• Welcomingguests in a warm and professional manner
• Delivering agreat experience from beginning to end
• Confidentlytalking through menus, drinks and promotions
• Takingorders and proactively ensuring guest needs are met
• Supportingthe bar team with service and preparation
• Workingflexibly across outlets when required to support the wider resort

Our idealcandidate will:

• Enjoyengaging with guests and building rapport
• Beconfident, friendly and approachable
• Be proactiveand happy working as part of a team

Learning & Development

We invest in our people through hands-on coaching, mentoring, and a wide rangeof in-house training, supported by our online learning hub, The Belfry Campus.Apprenticeships across multiple roles offer nationally recognisedqualifications, while our LEAD development programme supports careerprogression from entry level to senior leadership. We proudly promote fromwithin wherever possible, with clear development pathways to help you reachyour full potential.

Wellness

Your wellbeing matters. In partnership with The Burnt Chef Project, we offermental health support and funded counselling, alongside life assurance, 24/7 GPaccess, health cash plans, and menopause support. Wagestream helps you manageyour earnings and savings, while our Cycle2Work scheme and discounted gymmemberships encourage a healthy lifestyle.

ShowingOur Appreciation

We recognise and reward our teams through the Belfry Awards, long servicerecognition, loyalty rewards, and additional holidays. Enjoy generous discountsacross the resort for you, friends, and family, plus everyday savings throughPerkbox. Free onsite parking and complimentary meals during shifts are alsoprovided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550acres, we are proud holders of Earthcheck, Green Tourism, and GEOcertifications. Our ESG led approach drives meaningful community impact andcharitable fundraising, alongside our commitment to environmental stewardship.

OurValues

Working here means being part of a supportive, values driven community. OurBelfry Beliefs - Make a Difference, Own Our Actions, Better Together, andDeliver Every Day - guide how we work, support one another, and succeedtogether.