Sam'S F&B Assistant

The Belfry Hotel & Resort; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Wellbeing support & counselling

Job summary

The Belfry Hotel & Resort in the Midlands is hiring a Food and Beverage Assistant to join Sam's Bar & Kitchen. You’ll welcome guests, take orders, upsell menus and support across outlets to ensure a seamless guest experience.

Experience in a busy bar or restaurant is preferred, but full training is provided; you'll work late nights and weekends. The role includes service opportunities and prospects within a vibrant, award-winning resort.

Qualifications

• Experience in a busy bar or restaurant is preferred.
• Strong communication and guest service focus.
• Good knowledge of menus and upsell opportunities.
• Flexible and able to work late nights and weekends.

Responsibilities

• Welcome guests in a friendly and polite manner.
• Take orders and deliver a great guest experience.
• Talk confidently about the menu and upsell where appropriate.
• Ensure guest needs are met and maintain hygiene standards.
• Work across outlets to support smooth resort operations.
• Maintain a positive and energetic service pace.

Skills

Customer service

Upselling

Cash handling

Job description

The Belfry Hotel & Resort is an award-winning destination
with 450+ luxurious rooms and suites, a selection of vibrant restaurants and
bars, versatile event and meeting spaces and a relaxing leisure club and spa.
Our three exceptional golf courses - including the legendary Brabazon - are
celebrated around the world. Whether you're inspired by our iconic fairways,
drawn to the tranquillity of the spa, excited by guest-facing roles, or
energised by the work behind the scenes, you'll find your place within our
dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation
with an investment of over £80 million, marking an exciting chapter in our
history. The resort has been transformed with the addition of The Masters
Suite, a stunning new event space, a state-of-the-art leisure club plus a host
of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests.
That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Sams Clubhouse

Overlooking our stunning PGA golf course, Sam’s Bar & Kitchen is a sports bar and restaurant that is lively, fast-paced, and full of energy. Joining the team means thriving in a vibrant environment where service is friendly and always engaging. You’ll be part of creating moments guests remember, whether it’s cheering over a big game, sharing a board of food, or making someone’s visit truly special.

Salary

The base annual rate for this role is £12.71 per hour, plus service charge.

About the role

This role will require late nights in the week and weekend working.

• As a food and beverage assistant, your duties include all those of a waiter or bartender
• To welcome all guests a polite and friendly manner
• To deliver a great experience from beginning to end
• To confidently talk about our menus, offer upsells and enthusiastically
• To take orders from our guests and proactively ensure that all their needs are met
• Cleaning and good hygiene practices are a large part of this role
• To work across any of the outlets that are in need of assistance to ensure the smooth running of the resort as a whole

About you

Previous experience in a busy bar or restaurant would be preferred, but you don’t need experience to start your career with us at The Belfry Hotel and Resort. We have a great team that will train you give you all of the skills you need to be successful. If you do have previous experience that’s great, we will take your skills and elevate them in a department where you feel you would be the best fit.

Our ideal candidate will be passionate about delivering a fantastic service to our guests:

• You enjoy engaging in conversation, talking about our products and the resort
• You are a natural when it comes to selling
• You are outgoing and enthusiastic
• You have a can-do attitude and are proactive

Belfry Benefits

Learning & Development

We invest in our people through hands-on coaching, mentoring,
and a wide range of in-house training, supported by our online learning hub,
The Belfry Campus. Apprenticeships across multiple roles offer nationally
recognised qualifications, while our LEAD development programme supports career
progression from entry level to senior leadership. We proudly promote from
within wherever possible, with clear development pathways to help you reach
your full potential.

Wellness

Your wellbeing matters. In partnership with The Burnt Chef
Project, we offer mental health support and funded counselling, alongside life
assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream
helps you manage your earnings and savings, while our Cycle2Work scheme and
discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards,
long service recognition, loyalty rewards, and additional holidays. Enjoy
generous discounts across the resort for you, friends, and family, plus
everyday savings through Perkbox. Free onsite parking and complimentary meals
during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do.
Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and
GEO certifications. Our ESG led approach drives meaningful community impact and
charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven
community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better
Together, and Deliver Every Day - guide how we work, support one another, and
succeed together.