Salon Front Desk & Retail Experience Lead

belk; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Belk in Birmingham is seeking a Salon Retail Coordinator to manage front desk operations under the Salon Manager. The role emphasizes delivering exceptional client experiences, handling retail recommendations, scheduling, and POS transactions.

You will smile, engage with guests, upsell products and services, coordinate bookings, and maintain a clean, compliant reception area. GED or HS diploma required.

Qualifications

• GED or High School diploma.
• Proficient in computer-based business software.
• Ability to handle money, count and make change.
• Customer Service or Cosmetic industry preferred.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.

Responsibilities

• Suggesting retail products to clients and upselling promotions and services.
• Cross-sell services to other areas of the salon.
• Respond professionally to customer service issues and address complaints.
• Communicate effectively with clients in difficult service situations.
• Address booking mistakes and refunds professionally.
• Engage in ongoing education on products and services.
• Promote business outside of the salon.
• Adjust schedule to meet client needs.
• Acknowledge clients within 60 seconds of entering.

Skills

Customer service

Communication

Multitasking

Upselling

Professionalism

Education

GED or High School diploma

Tools

POS software

Job description

Belk in Birmingham is seeking a Salon Retail Coordinator to manage front desk operations under the Salon Manager. The role emphasizes delivering exceptional client experiences, handling retail recommendations, scheduling, and POS transactions.

You will smile, engage with guests, upsell products and services, coordinate bookings, and maintain a clean, compliant reception area. GED or HS diploma required.