Guest Experience & Sales Specialist - Flexible Schedule

belk; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

BELK is seeking a Sales Associate in our Birmingham, UK store to deliver an exceptional customer experience. You will build relationships, assist with merchandise selection, provide product recommendations, and process transactions to drive sales and store metrics.

You will maintain appealing displays, stay informed on promotions, policies, and store events, and support daily store operations, including fulfillment and inventory control.

Qualifications

• Strong focus on customer service and achieving store objectives.
• Willingness to learn and grow in product knowledge.
• Ability to take ownership of tasks and contribute to store success.
• Excellent communication skills.
• Comfort with technology (smart devices, tablets, Windows).
• Availability for flexible scheduling, including nights, weekends, and holidays.
• Regular movement around store areas and customer accessibility.
• Ability to lift/move at least 40 lbs.

Responsibilities

• Provide excellent customer service to build relationships and drive sales.
• Greet and assist customers, offering personalized service and product recommendations.
• Apply suggestive selling to meet customer needs and boost sales.
• Develop customer loyalty through genuine engagement and service.
• Process transactions accurately and handle inquiries, returns, and concerns professionally.
• Maintain attractive selling areas and accurate signage, keep fitting rooms clean.
• Enhance product knowledge and skills through training and feedback.
• Contribute to a positive store culture and teamwork.
• Support store operations including fulfillment, pricing, promotions, and displays.
• Follow safety and asset protection procedures to minimize risk.

Skills

Customer service

Sales ability

Relationship building

Communication

Technology proficiency

Flexible schedule

Team collaboration

Merchandise knowledge

Inventory awareness

Asset protection

Job description

BELK is seeking a Sales Associate in our Birmingham, UK store to deliver an exceptional customer experience. You will build relationships, assist with merchandise selection, provide product recommendations, and process transactions to drive sales and store metrics.

You will maintain appealing displays, stay informed on promotions, policies, and store events, and support daily store operations, including fulfillment and inventory control.