Salesforce Support Analyst: Data, Dashboards & Deployments

Spectrum Technology Services Ltd; Swindon; Hybrid; GBP 31,577 - 41,922; Full time

Job summary

spectrum-tech is seeking an IT Analyst specializing in Salesforce Support to troubleshoot issues, manage user roles, and create documentation. The role is essential for maintaining user satisfaction and enhancing Salesforce functionality.

With a salary range of £31,577 to £41,922 depending on experience, the position is permanent and offers flexible working hours. Ideal candidates will have a bachelor’s degree and 3+ years of experience in Salesforce support.

Qualifications

• 3+ years of experience in Salesforce support or similar role.
• Strong understanding of Salesforce including Sales Cloud and Service Cloud.
• Ability to document processes clearly.

Responsibilities

• Act as first point of contact for Salesforce-related issues.
• Troubleshoot and resolve user issues related to Salesforce.
• Create and manage reports, dashboards, and user documentation.
• Train users and ensure compliance with security policies.

Skills

Salesforce support

CRM analysis

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Education

Bachelor's degree or above

Tools

Postman

JIRA

ServiceNow

Confluence

Data Loader

Flow Builder

Microsoft SQL Server

Oracle 10g

Job description

spectrum-tech is seeking an IT Analyst specializing in Salesforce Support to troubleshoot issues, manage user roles, and create documentation. The role is essential for maintaining user satisfaction and enhancing Salesforce functionality.

With a salary range of £31,577 to £41,922 depending on experience, the position is permanent and offers flexible working hours. Ideal candidates will have a bachelor’s degree and 3+ years of experience in Salesforce support.