Salesforce Support Analyst

Spectrum Technology Services Ltd; Swindon; On-site; GBP 31,577 - 41,922; Full time

Job summary

spectrum-tech is seeking an IT Analyst specializing in Salesforce Support to troubleshoot issues, manage user roles, and create documentation. The role is essential for maintaining user satisfaction and enhancing Salesforce functionality.

With a salary range of £31,577 to £41,922 depending on experience, the position is permanent and offers flexible working hours. Ideal candidates will have a bachelor’s degree and 3+ years of experience in Salesforce support.

Qualifications

• 3+ years of experience in Salesforce support or similar role.
• Strong understanding of Salesforce including Sales Cloud and Service Cloud.
• Ability to document processes clearly.

Responsibilities

• Act as first point of contact for Salesforce-related issues.
• Troubleshoot and resolve user issues related to Salesforce.
• Create and manage reports, dashboards, and user documentation.
• Train users and ensure compliance with security policies.

Skills

Salesforce support

CRM analysis

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Education

Bachelor's degree or above

Tools

Postman

JIRA

ServiceNow

Confluence

Data Loader

Flow Builder

Microsoft SQL Server

Oracle 10g

Job description

Job Title: IT Analyst [ Salesforce Support Analyst ]

No. of Positions: 02

Job Type: Permanent

Salary Per annum: £31,577 – £41,922 (Depending on experience)

Job Ref No: STSSF1025

Job Location: Swindon, Wiltshire (SN2)

Job Work Hours: 37.50 Hours per week, Flexible work hours

Job Responsibilities

• Act as the first point of contact for Salesforce-related issues and user support requests.
• Troubleshoot and resolve user issues related to Salesforce functionality, data, and access.
• Maintain user roles, profiles, permissions, and security settings.
• Monitor and manage data integrity, deduplication, and cleanup activities.
• Support integration with third‑party applications and tools (e.g., marketing, ERP).
• Analyze and document business requirements for enhancements or configuration changes.
• Create and manage reports, dashboards, and data exports for stakeholders.
• Collaborate with Salesforce Admins, Developers, and Architects on system improvements.
• Test new Salesforce features, updates, and deployments before production release.
• Manage sandbox environments, data loading (using Data Loader or similar tools), and backups.
• Train users and create user guides, documentation, and knowledge base articles.
• Monitor system performance and user adoption metrics; recommend improvements.
• Assist in implementing automation using workflows, process builders, or flows.
• Stay up-to-date with Salesforce releases and assess impact on current setup.
• Ensure compliance with data governance and security policies.
• Ability to manage multiple support tickets and enhancement requests efficiently.

Skills Required

• 3 years or above of experience in Salesforce support, CRM analysis, or similar role.
• Strong understanding of Salesforce platform features including Sales Cloud and Service Cloud.
• Hands‑on experience with user management, profiles, roles, sharing rules, and permission sets.
• Proficient in Salesforce tools such as Data Loader, Flow Builder, and Reports/Dashboards.
• Experience with Salesforce configuration (validation rules, page layouts, custom objects, etc.).
• Familiarity with Apex, SOQL, and Lightning components (basic knowledge sufficient for support role).
• Ability to document processes, procedures, and training materials clearly.
• Excellent analytical and problem‑solving skills.
• Strong communication and stakeholder management skills.

API Tools

• Postman
• Ping API
• ReadyAPI

Databases

• Microsoft SQL Server
• Oracle 10g
• Microsft Access

Ticketing tools

• JIRA
• ServiceNow
• Confluence

Educational qualification

• Bachelors degree or above