Salesforce Administrator

Confidential; Gloucester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Mon-Fri 8am-5pm

Salary - £32,000

Job summary

Our client, a Gloucester-based group delivering engineered water solutions, seeks a Salesforce Administrator to manage and evolve Salesforce across trading entities. The role is based in Gloucester with occasional travel to Henley, Colchester and Redditch.

You will administer Sales Cloud and Marketing Cloud, configure users and data access, and implement automation, reporting and governance while engaging with business stakeholders for scalable solutions.

Qualifications

• Proven experience as a Salesforce Administrator with hands-onSales Cloud and Marketing Cloud.
• Certification in Salesforce and Marketing Cloud preferred.
• Ability to translate business needs into scalable Salesforce solutions.
• Experience integrating Salesforce with ERP systems and BI tools.
• Strong communication with non-technical stakeholders and IT teams.

Responsibilities

• Administer Salesforce Sales Cloud and Marketing Cloud environments.
• Manage users, roles, profiles, permission sets and data access across clouds.
• Design, build and maintain automation using Flow and rules.
• Oversee release, change and environment management within IT policy.
• Provide user guidance, training and adoption analytics.
• Collaborate with stakeholders to translate requirements into solutions.

Skills

Salesforce Administrator

Sales Cloud

Marketing Cloud

Stakeholder management

Documentation governance

Education

Salesforce Administrator certification

Marketing Cloud Email Specialist certification

Tools

Pardot / Account Engagement

Tableau

CPQ

ERP integration (Sage 200 / EFACS)

Job description

Our client, a group of market-leading brands deliver engineered water solutions such as pumps, booster sets, flow meter chambers and pressurisation units to customers across the UK and beyond. Based in Gloucester, they are now looking for a Salesforce Administrator to join their team.

As Salesforce Administrator you will be responsible for the day-to-day operation, configuration and ongoing development of the Group's Salesforce platform (Sales Cloud and Marketing Cloud) across their trading entities. Sitting within Group IT and reporting to the Head of IT, the role brings Salesforce capability in-house.

Please note- this role is based in Gloucester, with occasional travel to Henley, Colchester and Redditch

Key Responsibilities

Build, Automation & Development (Primary Focus)

• Design, build, test and maintain automation using Flow (record-triggered, screen, scheduled and autolaunched), validation rules, approval processes, and assignment and escalation rules.
• Configure and make targeted change amendments; commission bespoke development externally only where genuinely warranted.
• Investigate and resolve issues. Identifying root cause rather than symptom.

Platform Administration & Configuration

• Administer and configure Salesforce Sales Cloud and Marketing Cloud environments.
• Manage users, roles, profiles, permission sets, sharing rules and data access across clouds, applying least-privilege principles.
• Maintain reports, dashboards, list views and analytics used by commercial and marketing teams.

Release, Change & Environment Management

• Operate within Group IT change control: raise, document and obtain approval for changes in line with FWG IT policy, with defined rollback plans for higher-risk work.

Support & Incident Management

• Act as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectations.
• Triage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation to Salesforce Support or an external partner.
• Maintain a prioritised backlog of enhancements and defects, visible to IT leadership and business stakeholders.
• Produce and maintain user guidance and deliver training to improve adoption and reduce avoidable demand.

Stakeholder, Vendor & People

• Work directly with commercial and marketing stakeholders across the Group's entities to gather requirements and translate them into scalable solutions - including the ability to challenge change that would damage the platform.

Administrative / Other

• Ensure Salesforce documentation, configuration records and process maps are maintained and accessible to relevant stakeholders.
• Any other duty that may reasonably be required by the Head of IT or IT Director.

Requirements

• Proven experience as a Salesforce Administrator.
• Strong working knowledge of Sales Cloud; hands-on experience of Marketing Cloud.
• Excellent communication skills and a business-focused mindset; able to work with non-technical stakeholders and technical IT colleagues alike.
• Comfortable operating as the in-house expert, working to IT governance, change control and documentation standards.
• Hands-on experience in a Salesforce greenfield implementation.
• Marketing Cloud Email Specialist, Administrator or Consultant certification.
• Experience of Salesforce integration with Sage 200 or EFACS, or comparable ERP integration.
• Familiarity with Pardot / Account Engagement, Tableau, CPQ or Salesforce-integrated applications.
• Experience in a multi-site or multi-entity business environment.
• Experience mentoring or supporting the development of a junior administrator.

Benefits

• Monday- Friday 8am-5pm
• Salary - £32,000