Salesforce Support Analyst

JR United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Salesforce L2 Support Analyst for a 6-month contract role. This exciting opportunity involves supporting, maintaining, and developing Salesforce applications for a public sector client. You will collaborate with key stakeholders and technical teams to ensure quality solutions and efficient service delivery. Ideal candidates will have 2+ years of Salesforce administration experience, strong problem-solving skills, and the ability to work in a fast-paced environment. Join a dynamic team and contribute to impactful projects while enhancing your Salesforce expertise.

Qualifications

• 2+ years of Salesforce administration experience required.
• Experience with Salesforce Flows and Lightning Record pages.
• Strong troubleshooting and problem resolution skills essential.

Responsibilities

• Maintain Salesforce applications and configurations.
• Perform hands-on configuration and troubleshooting.
• Build and maintain efficient documentation.

Skills

Salesforce Administration

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Flows

Salesforce Lightning

Problem Resolution

Communication Skills

Analytical Thinking

Time Management

Education

Salesforce Administrator Certification

Salesforce Platform Developer I Certification

Salesforce App Builder Certification

Tools

Bitbucket

Jira

Confluence

Job description

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6-Month Contract – Inside IR35 - Up to £450 a day

Have to be eligible for SC and NPPV3 Clearance

Public Sector

The Role

The Salesforce L2 Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Salesforce estate for a client in the public sector. This role will lead the service, from taking transition of the Salesforce estate from the current team to helping establish a fully fleshed out service.

The person playing this role will build working relationships with key client, incumbent and stakeholders, including other technical support and engineering teams.

The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice.

The Opportunity

• Maintain Salesforce applications and configurations using Sales, Service and Experience Cloud
• Perform hands-on configuration and troubleshooting of solutions
• Build/maintain efficient, reusable and reliable documentation
• Identify bugs and devise resolutions to these defects
• Work alongside to provide the client with quality solutions to complex problems
• Work across a varied technical stack

The Person

• 2+ years of Salesforce administration experience
• Experienced with Salesforce Sales, Service and Experience Cloud Configurations
• Experience working with Salesforce Flows (e.g. screen flows, triggered flows, API flows)
• Experience working with Salesforce Lightning Record pages (e.g. dynamic forms, conditional visibility, advanced layouts, buttons / links / actions, Record Types)
• Awareness of Salesforce custom objects / custom fields (inc. complex formula fields and managing lookup relationships, picklist management)
• Awareness of Salesforce List Views, Related Lists, Reports
• Or equivalent low-code / business data modelling SaaS / application experience with an aptitude to quickly learn and adopt new technology.
• Experienced with version control and some form of CI/CD deployment pipeline (preferably Bitbucket)
• Jira / Confluence or equivalent workflow / online documentation
• Ideally qualified with the following certifications: Salesforce Administrator (essential), Salesforce Platform Developer I (preferred), Salesforce App Builder (desirable)
• Strong troubleshooting and problem resolution skills
• Should have experience with platform monitoring and maintenance
• Should have experience of integration technologies (preferably Mulesoft)
• Share knowledge inside the technical team, promote engineering culture
• Attention to detail, client facing experience, results oriented, analytical thinking
• Experience working in a fast-paced environment
• Confident leader with excellent communication and interpersonal skills.
• Ability to engage project and service stakeholders up to a senior level with confidence.
• Strong analysis and troubleshooting capability
• Methodical approach to problem solving and attention to detail.
• Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures.
• Either holds or can be cleared for SC and NPPV3 clearance