Business Systems Support Analyst

P&I Insurance Services; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Business Systems Support Analyst to enhance and support their core business systems. This role involves gathering requirements, translating them into technical specifications, and ensuring solutions meet business needs. You will be the first point of contact for system issues and will facilitate workshops and testing phases. This position offers a unique opportunity to bridge the gap between business users and technical teams, contributing to continuous improvement and effective system solutions. Join a dynamic environment and make a significant impact on business operations.

Qualifications

• Experience in business systems support and analysis.
• Ability to translate business needs into technical specifications.

Responsibilities

• Support and enhance core business systems across various functions.
• Gather and document business requirements from stakeholders.
• Act as a bridge between business users and technical teams.

Skills

Business Analysis

Stakeholder Engagement

Technical Specifications

Process Mapping

User Story Creation

Job description

Business Systems Support Analyst

City of London

Contract position

Inside IR35 - £600-£750 a day

My client is looking for someone to support and enhance their core business systems across underwriting, claims, and back-office functions.
You would be the first point of contact for system issues, fixes, and updates and also provide deskside and infrastructure support as needed.

• Gather and document business requirements from stakeholders
• Translate business needs into technical specifications for developers
• Analyse current processes and identify gaps or inefficiencies
• Map out system workflows, data flows, and user journeys
• Work with IT teams to define and refine solution designs
• Create user stories, acceptance criteria, and use cases
• Support product backlog refinement and prioritisation
• Act as a bridge between business users and technical teams
• Facilitate workshops, interviews, and requirement gathering sessions
• Assist in testing phases by reviewing test scripts and validating outcomes
• Manage change requests and assess impact on scope or timelines
• Help with system configuration and setup if required
• Track issues and follow through to resolution
• Support training and documentation for end users
• Ensure the solution meets business needs before go-live
• Contribute to post-implementation reviews and continuous improvement