Salesforce Programme Delivery Manager

Opus Recruitment Solutions Limited; Walsall; Hybrid; GBP 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid working arrangement

Competitive salary £75k–£85k DOE

Job summary

Opus Recruitment Solutions Limited in the West Midlands is seeking an experienced Salesforce Programme Delivery Manager for a 12-month fixed-term contract with potential extension. You will drive end-to-end delivery of a complex Salesforce transformation, engaging executive stakeholders and external partners to ensure strategic outcomes are achieved.

The role combines governance, people change, and process improvements with hands-on project leadership.

Qualifications

• Strong knowledge of Salesforce delivery methodologies and governance.
• Experience working with implementation partners and third-party vendors.
• Excellent stakeholder management with executive-level influence.
• Commercial awareness including budget ownership and financial governance.

Responsibilities

• Lead the delivery of a large-scale Salesforce implementation programme.
• Own and manage the programme roadmap, delivery plans and milestones.
• Coordinate multiple workstreams across technology, operations, business change and data.
• Manage third-party suppliers, implementation partners and system integrators.
• Build trusted relationships with senior executives and stakeholders.
• Establish and maintain programme governance and reporting structures.
• Manage risks, issues, dependencies and change control processes.
• Oversee budgets, forecasting and financial performance throughout the programme lifecycle.
• Drive stakeholder engagement, communications and business readiness activities.
• Coordinate testing, data migration and go-live activities.
• Ensure benefits realisation and user adoption across the organisation.

Skills

Salesforce delivery

Programme governance

Stakeholder management

Budget ownership

Multi-workstream leadership

Change management

Tools

Salesforce

Job description

Hybrid | West Midlands

12-Month Fixed-Term Contract (with potential extension to 24 months)

I'm currently partnering with a leading organisation operating within a highly regulated customer-focused sector, who are embarking on a significant Salesforce transformation programme and are looking to appoint an experienced Salesforce Programme Delivery Manager.

This is a fantastic opportunity to lead a business-critical Salesforce implementation, working closely with executive stakeholders, operational teams, technology specialists, and external delivery partners. The successful candidate will take ownership of the programme from strategy through to implementation, ensuring both the technical delivery and organisational change elements are successfully embedded.

The Opportunity As Programme Delivery Manager, you'll lead the end-to-end delivery of a complex Salesforce transformation, driving governance, stakeholder engagement, supplier management, and business adoption.

This role requires someone who understands that successful transformation goes beyond technology, combining strong programme leadership with a focus on people, process improvement, and measurable business outcomes.

Key Responsibilities

• Lead the delivery of a large-scale Salesforce implementation programme.
• Own and manage the programme roadmap, delivery plans, and key milestones.
• Coordinate multiple workstreams across technology, operations, business change, and data.
• Manage third-party suppliers, implementation partners, and system integrators.
• Build trusted relationships with senior executives and key stakeholders.
• Establish and maintain effective programme governance and reporting structures.
• Manage programme risks, issues, dependencies, and change control processes.
• Oversee budgets, forecasting, and financial performance throughout the programme lifecycle.
• Drive stakeholder engagement, communications, and business readiness activities.
• Coordinate testing, data migration, cutover planning, and go-live activities.
• Ensure benefits realisation and successful user adoption across the organisation.
• Promote continuous improvement following implementation.

About You To be successful in this role, you'll bring:

• Strong knowledge of Salesforce delivery methodologies and programme governance.
• Experience working with implementation partners and third-party vendors.
• Excellent stakeholder management skills with the ability to influence at executive level.
• Strong planning, organisational, and programme leadership capabilities.
• Experience managing multiple parallel workstreams and competing priorities.
• Commercial awareness, including budget ownership and financial governance.
• Outstanding communication and relationship-building skills.
• A pragmatic, collaborative, and solutions-focused approach.

Desirable Experience Experience across several of the following areas would be highly beneficial:

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Omni-Channel solutions
• Billing and Collections operations
• Data migration and systems integration
• Highly regulated industries
• Agile, Waterfall, or hybrid delivery methodologies

What's in It for You?

• Competitive salary of £75,000 - £85,000 DOE
• Performance-related bonus
• Hybrid working arrangement
• Enhanced family-friendly policies
• Employee assistance programme and virtual GP access
• Retail discounts and lifestyle benefits
• Inclusive and supportive culture

If you're an experienced Salesforce Programme Manager looking to make a real impact by leading a major transformation programme, I'd be keen to speak with you - [e-mail]