Salesforce Platform Lead: Enterprise Cloud & AI

CityFibre; Reading; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Performance bonus

Flexible benefits

Hybrid work model

Job summary

CityFibre is seeking a Salesforce Platform Lead to own and evolve the Salesforce ecosystem, shaping strategy and performance for enterprise-wide solutions across Sales, Service and Experience Clouds.

You will act as Product Owner, prioritising backlogs, driving measurable business value and providing architectural leadership for integrations, data models, automation and security. A hybrid work model and competitive bonus are offered.

Qualifications

• Proven experience in a senior Salesforce leadership role (Platform Lead, Architect or Product Owner) within a complex organisation.
• Strong expertise across Salesforce core clouds (Sales, Service, Experience) and deep understanding of platform architecture.
• Experience owning platform governance, performance and optimisation (SLAs, KPIs, service improvement)
• Strong integration experience across enterprise systems (e.g. APIs, MuleSoft, ERP or ServiceNow)
• A product mindset, with experience prioritising backlogs and delivering measurable outcomes
• Experience leading multi-team delivery and working with partners/suppliers
• Excellent stakeholder management skills, with the ability to influence at senior level
• A passion for driving innovation, data quality, and continuous improvement, including AI and automation

Responsibilities

• Own and evolve the Salesforce platform strategy and roadmap, aligning to business priorities
• Lead the design and delivery of enterprise-wide solutions across Sales, Service and Experience Clouds
• Act as Product Owner, driving backlog prioritisation and delivering measurable business value
• Take accountability for platform performance, including governance, reliability, and continuous improvement (SLAs, KPIs, optimisation)
• Provide architectural leadership across integrations, data models, automation and security
• Drive delivery across multiple teams and partners, ensuring quality, consistency and scalability
• Work across enterprise systems (e.g. ServiceNow, ERP, integrations), ensuring seamless end-to-end processes
• Champion innovation, leveraging AI, automation and integration capabilities to enhance performance and user experience

Skills

Salesforce leadership

Sales Cloud/Service Cloud

Platform architecture

Product ownership

Backlog prioritisation

Stakeholder management

APIs / integrations

MuleSoft

ERP integration

AI and automation

Tools

MuleSoft

ServiceNow

ERP systems

APIs

Job description

CityFibre is seeking a Salesforce Platform Lead to own and evolve the Salesforce ecosystem, shaping strategy and performance for enterprise-wide solutions across Sales, Service and Experience Clouds.

You will act as Product Owner, prioritising backlogs, driving measurable business value and providing architectural leadership for integrations, data models, automation and security. A hybrid work model and competitive bonus are offered.