Salesforce Platform Lead

CityFibre; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible benefits package

Generous annual leave

Private medical insurance

Job summary

CityFibre in London is seeking a Salesforce Platform Lead to own the Salesforce platform end-to-end — shaping its strategy, performance and evolution. You will act as the organisation’s Salesforce authority, combining technical leadership with product ownership to deliver scalable, business-critical solutions.

This hybrid role requires collaborating across Sales, Service and Experience Clouds, leading multi-team delivery, governance, and data integration.

Qualifications

• Salesforce certifications or equivalent experience in product ownership.
• Salesforce core clouds (Sales, Service, Experience) expertise and platform architecture.
• Experience owning governance, performance and optimisation (SLAs, KPIs).
• Strong integration experience across enterprise systems (APIs, MuleSoft, ERP/ServiceNow).

Responsibilities

• Own and evolve the Salesforce platform strategy and roadmap.
• Lead design and delivery across Sales, Service and Experience Clouds.
• Act as Product Owner, driving backlog prioritisation and delivering measurable business value.
• Take accountability for platform performance, governance, reliability and KPIs.
• Provide architectural leadership across integrations and data models.
• Drive delivery across multiple teams and partners for scalability.

Skills

Salesforce leadership

Stakeholder management

Backlog prioritization

Product ownership

Platform architecture

Education

Salesforce Certified Application Architect

Sales Cloud/Service Cloud Consultant

Salesforce Business Analyst Certification

SAFe Product Owner/PM (POPM)

Tools

MuleSoft

ServiceNow

ERP integrations

APIs

ERP systems

Job description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in London at least two days a week.

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

Joining us as a Salesforce Platform Lead

This is a high-impact, enterprise-level role where you’ll take ownership of one of our most critical platforms. You’ll lead the Salesforce platform end-to-end — shaping its strategy, ensuring its performance, and driving its continuous evolution. Acting as the organisation’s Salesforce authority, you’ll combine technical leadership, product ownership, and service management to deliver scalable, business-critical solutions.

You’ll receive a competitive salary, a performance related bonus and a flexible benefits package.

This is some of what you can expect to be doing:

• Own and evolve the Salesforce platform strategy and roadmap, aligning to business priorities
• Lead the design and delivery of enterprise-wide solutions across Sales, Service and Experience Clouds
• Act as Product Owner, driving backlog prioritisation and delivering measurable business value
• Take accountability for platform performance, including governance, reliability, and continuous improvement (SLAs, KPIs, optimisation)
• Provide architectural leadership across integrations, data models, automation and security
• Drive delivery across multiple teams and partners, ensuring quality, consistency and scalability
• Work across enterprise systems (e.g. ServiceNow, ERP, integrations), ensuring seamless end-to-end processes
• Champion innovation, leveraging AI, automation and integration capabilities to enhance performance and user experience

What you’ll bring to the role

You’ll bring a combination of platform leadership, technical depth and commercial awareness, with the ability to operate at scale and influence senior stakeholders. You’ll also have:

• Proven experience in a senior Salesforce leadership role (Platform Lead, Architect or Product Owner) within a complex organisation
• Strong expertise across Salesforce core clouds (Sales, Service, Experience) and deep understanding of platform architecture
• Experience owning platform governance, performance and optimisation (e.g. SLAs, KPIs, service improvement)
• Strong integration experience across enterprise systems (e.g. APIs, MuleSoft, ERP or ServiceNow)
• A product mindset, with experience prioritising backlogs and delivering measurable outcomes
• Experience leading multi-team delivery and working with partners/suppliers
• Excellent stakeholder management skills, with the ability to influence at senior level
• A passion for driving innovation, data quality, and continuous improvement, including AI and automation

Life at CityFibre

Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life - including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family-friendly policies.

Find out more about our culture, communities and benefits on our careers site .

Qualifications

Qualifications

• Salesforce Certified Application Architect, or Sales Cloud / Service Cloud Consultant (essential)
• Salesforce Business Analyst Certification (or equivalent experience in product ownership)
• SAFe Product Owner / Product Manager (POPM) or equivalent Agile certification

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!