Salesforce Marketing Executive - Gloucestershire

Nexus Jobs Limited; Stonehouse; On-site; GBP 30,000 - 42,000; Full time

Job summary

Nexus Jobs Limited is seeking a Salesforce Administrator/Developer to administer and develop our Salesforce CRM. The role spans multiple projects and requires collaboration across the business to ensure the CRM meets evolving needs.

You will work independently and in a team, communicating clearly and delivering timely updates. Training users and exploring new Salesforce features will be key components of the role.

Qualifications

• Minimum 12 months experience administering Salesforce.com.
• Salesforce ADM 201 and DEV 401 qualifications.
• Graduate level qualification preferred.
• Two A-Levels and five GCSE passes (C or above) including English and Maths.
• Proficient in business analysis techniques and CRM design.
• Knowledge of Apex and/or Java programming.

Responsibilities

• Administer and develop Salesforce CRM across multiple projects.
• Ensure CRM access and reliability for all staff.
• Respond promptly to user enquiries with updates and resolutions.
• Capture requirements and estimate changes to Salesforce implementations.
• Obtain sign-off from stakeholders on specifications and delivery criteria.
• Research new Salesforce releases and technologies for CRM enhancement.
• Share knowledge by contributing to team forums and best practices.
• Deliver end-user training on CRM changes.

Skills

Communication

Teamwork

Problem solving

Attention to detail

Self-service mindset

Education

Salesforce ADM 201

Salesforce DEV 401

Graduate level qualification

GCSE English

GCSE Mathematics

Two A-Levels

Tools

Apex

Java

Job description

About the Job

This role will cover both administering and developing the Company’s Salesforce CRM.

The role will be varied covering multiple projects of differing sizes at the same time across all areas of the business.

Roles and Responsibilities:

You will carry out Salesforce development project work to meet the requirements of the business – for example, improving the sales order process.

Ensure that the CRM system is available to all staff and is functioning correctly.

Respond promptly to user enquiries and issues, ensuring a speedy resolution with regular communication and updates.

Capture user requirements by adopting business analysis techniques and design solutions within the CRM. Provide estimates for changes required to the CRM system, and constructively challenge the business priorities.

Manage users expectations and ensure there is clear and open communication of progress.

Obtain sign off from users and stakeholders on specifications and delivery criteria.

Research into new releases and technology that can help enhance the use of the CRM system within the company.

Contribute to team forums, so that knowledge and best practice are developed and shared for the benefit of the company.

Deliver training to users on changes that have been made to the CRM system.

Skills Required:

Enquiring mind-set and willingness to self serve solutions

Able to interact confidently and constructively with a wide range of people at all levels, internally and externally, technical and non-technical.

Excellent verbal and written communication skills, with strong attention to detail.

The ability to work alone and as part of a team, with a common goal.

Well-developed, proactive, can-do, customer centric attitude and behaviour.

An ability to solve problems in a logical manner, thereby rectifying customer issues speedily and efficiently.

• A minimum of 12 months experience of administering Salesforce.com
• Salesforce ADM 201 and DEV 401 qualifications
• Graduate level qualification preferred
• A minimum of two A levels and five GCSE passes at Grade “C” or above, to include English Language and Mathematics
• An in depth working knowledge understanding of business analysis techniques and tools
• Knowledge of Apex and/or Java programming