Salesforce & IT Operations Lead — Hybrid

LDN Apprenticeships

Greater London

Hybrid

GBP 40,000 - 45,000

Full time

14 days+
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Benefits offered by this job

Hybrid working
MacBook provided
Pension 4%
25 days holiday + BH
Quarterly prizes
Social events

Job summary

LDN Apprenticeships is seeking a Senior Salesforce Administrator & IT Operations Lead to own the Salesforce platform and IT operations. You will work with the Head of Technology to align systems and data with business goals, ensuring security, scalability and reliable performance.

You will co-lead admin, development and optimisation of Salesforce, deliver end-to-end solutions, and provide analytics that drive business decisions while supporting broader IT operations and stakeholder needs.

Qualifications

  • Salesforce Certified Administrator with extensive experience administering and developing Salesforce in a business-critical setting.
  • Strong understanding of Salesforce configuration, automation, security and platform management.
  • Experience gathering requirements, designing solutions, and delivering system improvements.
  • Experience supporting integrations between Salesforce and external applications.

Responsibilities

  • Act as a Salesforce SME, providing advice, support and best practice guidance across all teams.
  • Manage Salesforce users, profiles, permissions, security settings and access controls, and maintain platform integrity and data quality.
  • Gather requirements from stakeholders and translate business needs into scalable Salesforce solutions.
  • Lead solution delivery end-to-end, from requirements gathering through testing, deployment and post-review.
  • Develop and maintain reports, dashboards and analytics for useful insights.
  • Manage integrations between Salesforce and other systems, including Thinkific.

Skills

Salesforce Admin
Salesforce configuration
Automation
IT operations
Data analysis
Communication
Project management

Tools

Thinkific
Microsoft 365
SharePoint

Job description

LDN Apprenticeships is seeking a Senior Salesforce Administrator & IT Operations Lead to own the Salesforce platform and IT operations. You will work with the Head of Technology to align systems and data with business goals, ensuring security, scalability and reliable performance.

You will co-lead admin, development and optimisation of Salesforce, deliver end-to-end solutions, and provide analytics that drive business decisions while supporting broader IT operations and stakeholder needs.

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