Salesforce & IT Operations Lead — Hybrid

LDN Apprenticeships; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

MacBook provided

Pension 4%

25 days holiday + BH

Quarterly prizes

Social events

Job summary

LDN Apprenticeships is seeking a Senior Salesforce Administrator & IT Operations Lead to own the Salesforce platform and IT operations. You will work with the Head of Technology to align systems and data with business goals, ensuring security, scalability and reliable performance.

You will co-lead admin, development and optimisation of Salesforce, deliver end-to-end solutions, and provide analytics that drive business decisions while supporting broader IT operations and stakeholder needs.

Qualifications

• Salesforce Certified Administrator with extensive experience administering and developing Salesforce in a business-critical setting.
• Strong understanding of Salesforce configuration, automation, security and platform management.
• Experience gathering requirements, designing solutions, and delivering system improvements.
• Experience supporting integrations between Salesforce and external applications.

Responsibilities

• Act as a Salesforce SME, providing advice, support and best practice guidance across all teams.
• Manage Salesforce users, profiles, permissions, security settings and access controls, and maintain platform integrity and data quality.
• Gather requirements from stakeholders and translate business needs into scalable Salesforce solutions.
• Lead solution delivery end-to-end, from requirements gathering through testing, deployment and post-review.
• Develop and maintain reports, dashboards and analytics for useful insights.
• Manage integrations between Salesforce and other systems, including Thinkific.

Skills

Salesforce Admin

Salesforce configuration

Automation

IT operations

Data analysis

Communication

Project management

Tools

Thinkific

Microsoft 365

SharePoint

Job description

LDN Apprenticeships is seeking a Senior Salesforce Administrator & IT Operations Lead to own the Salesforce platform and IT operations. You will work with the Head of Technology to align systems and data with business goals, ensuring security, scalability and reliable performance.

You will co-lead admin, development and optimisation of Salesforce, deliver end-to-end solutions, and provide analytics that drive business decisions while supporting broader IT operations and stakeholder needs.