Development Operations Manager

The British Academy; City of Westminster; On-site; GBP 55,000 - 70,000; Full time

Job summary

The British Academy is seeking a Development Operations Manager to join the Fellowship and Development Directorate, responsible for managing our systems infrastructure to aid fundraising success. The postholder will lead on CRM systems, champion data quality and reporting, and provide the insight needed to support donor relationships and philanthropic growth.

We are looking for someone proactive, organised and solutions-focused with strong CRM experience and a commitment to continuous

Qualifications

• Experience in CRM management, data analysis and fundraising or supporter-focused operations.
• Proactive, organised and solutions-focused with ability to translate complex data into actionable insights.
• Strong CRM expertise and commitment to continuous improvement.

Responsibilities

• Lead on Salesforce and other fundraising systems.
• Champion data quality, reporting and operational best practices.
• Collaborate with colleagues to strengthen processes and use of data.
• Provide insight to support fundraising decisions and donor relationship management.

Skills

CRM management

Salesforce

Data analysis

Fundraising operations

Tools

Salesforce

Job description

The British Academy - the UK's national body for the humanities and social sciences - is seeking a Development Operations Manager to join our team in the Fellowship and Development Directorate, responsible for managing our important systems infrastructure to aid in successful fundraising., The Development Operations Manager is a new role within the British Academy's Development Team, responsible for managing the systems, data and insight that underpin successful fundraising. As we prepare for our 125th Anniversary Campaign in 2027 and the next phase of philanthropic growth, the postholder will ensure colleagues have the tools, information and support they need to manage donor relationships, stewardship activity and fundraising performance.

The postholder will lead on Salesforce and other fundraising systems, championing data quality, reporting and operational best practice across the team. They will work closely with colleagues to strengthen processes, improve the use of data and provide the insight needed to support fundraising decisions and long-term relationship management.

We are looking for someone who is proactive, organised and solutions focused, with the confidence to translate complex information into clear and actionable insight. They will also bring strong CRM expertise and a commitment to continuous improvement.

This role offers an exciting opportunity to shape the operational foundations of a growing fundraising programme and join the Academy at a pivotal moment in its development. We are seeking applicants with experience of CRM management, data analysis and fundraising or supporter-focused operations, who are keen to make a lasting contribution to the Academy's future success.