Strategic Salesforce Administrator (Nonprofit)

The British Academy; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

The British Academy in London is seeking a Salesforce Administrator to join our IT Team in the Resources directorate, providing key support in the maintenance and development of our Salesforce CRM.

The role supports day-to-day administration, user access, data quality, reporting and user adoption across the organisation, with a focus on improvement and governance. A minimum of two years’ experience and Salesforce certifications are required.

Qualifications

• Salesforce Certified Platform Administrator required, with Platform Administrator II desirable.
• Minimum two years’ practical Salesforce support experience.
• Experience with Non-Profit Success Pack and Salesforce Data Loader desirable.
• Knowledge of GDPR and data protection practices in CRM usage desirable.
• Commitment to maintaining Salesforce knowledge and staying current with platform developments.

Responsibilities

• Act as the primary point of contact for Salesforce administration queries and queue management.
• Configure and maintain Salesforce objects, apps, automation, reports and dashboards.
• Provide user training, support, data governance and data migration activities.

Skills

Salesforce Admin

CRM best practices

GDPR awareness

Tools

Non-Profit Success Pack

Salesforce Data Loader

Job description

The British Academy in London is seeking a Salesforce Administrator to join our IT Team in the Resources directorate, providing key support in the maintenance and development of our Salesforce CRM.

The role supports day-to-day administration, user access, data quality, reporting and user adoption across the organisation, with a focus on improvement and governance. A minimum of two years’ experience and Salesforce certifications are required.