Salesforce CRM Manager

JR United Kingdom; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

An established industry player is looking for a Salesforce CRM Manager to enhance customer relationships and drive CRM initiatives. In this hybrid role, you will oversee the Salesforce platform's performance, customize it to meet organizational needs, and train staff on best practices. Your analytical skills will be vital as you create reports and dashboards to track business metrics. Collaborating with cross-functional teams, you will ensure seamless integration of Salesforce with other systems. If you're passionate about Salesforce and have a strong background in CRM management, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in Salesforce CRM management.
• Strong knowledge of Salesforce features and functionalities.

Responsibilities

• Oversee the usage and performance of the Salesforce CRM platform.
• Customize Salesforce to meet the company’s needs and objectives.
• Train staff on Salesforce usage and create documentation.

Skills

Salesforce CRM Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Collaboration

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Tools

Salesforce

Job description

Salesforce CRM Manager | Hybrid London | £70,000 to 90,000 | No Sponsor Visa

Job Description:

We are seeking a dedicated and experienced Salesforce CRM Manager to oversee the performance and operation of our client's Salesforce CRM system. The ideal candidate will have a strong background in Salesforce CRM, excellent analytical skills, and the ability to effectively communicate and collaborate with various team members.

Responsibilities:

• Oversee the usage and performance of the Salesforce CRM platform within the organization
• Customize and configure Salesforce to meet the company’s needs and objectives
• Train staff on how to use Salesforce and create user-friendly documentation and training materials
• Create and maintain reports and dashboards to track business metrics
• Develop and implement CRM strategies to enhance customer relationships
• Work closely with various teams to ensure Salesforce is effectively integrated with other systems
• Keep up-to-date with new Salesforce features and functionality, providing recommendations for process improvements
• Ensure data integrity by performing regular data audits and clean-up
• Manage Salesforce roles, profiles, sharing rules, workflows, and groups
• Troubleshoot and resolve Salesforce issues

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 5+ years of experience in Salesforce CRM management
• Strong knowledge of Salesforce CRM features and functionalities
• Experience with Salesforce customization and configuration
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator) are a plus

If you are a strategic thinker with a passion for Salesforce CRM and a track record of driving successful CRM initiatives, we would love to hear from you!