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CRM Manager

CUBE

London

On-site

GBP 60,000 - 90,000

Full time

6 days ago

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Job summary

CUBE, a leading RegTech company, is seeking a CRM Manager to oversee corporate technology systems. This role involves strategic planning, vendor management, and project oversight to ensure alignment with business objectives while leading a global IT function in a fast-paced environment.

Qualifications

Experience in delivering a Corporate / Enterprise environment for a fast paced product centric business.
Proven experience in program management / delivery management, preferably in a technology or startup environment.
Strong understanding of software development life cycles and agile methodologies.

Responsibilities

Oversee and build out technology systems to meet business needs.
Develop and implement a technology strategy aligned with corporate goals.
Manage vendors and enhancements for corporate IT support.

Skills

Strategic Planning

Business process design

Vendor Management

Risk Management

Project Management

Education

Bachelors or Masters degree in a technical or business subject

Tools

Salesforce

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CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.

Why us?

CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.

In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead.

We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.

With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.

We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

Role Summary

CUBE is a rapidly scaling Reg Tech leader, growing at +50% per year both organically and through acquisition.

The CRM Manager will be responsible for overseeing and building out our corporate technology systems, ensuring that the suite and Corporate IT function aligns with our business needs and strategic goals.

Key Responsibilities

The scope of the role covers all aspects of the supporting systems for the business, including but not limited to HRIS, Finance, CRM, Q2C, Customer Servicing, Tax, Payroll, EOR, and Billing systems. The role will largely impact and drive improvement initiatives across all aspects of Corporate IT support.

Bringing 10+ years of relevant experience to this role you can expect to:

Work closely with the executive team, functional heads and the CFO to develop and implement a technology strategy that aligns with our business goals
Partner with the functional teams to identify requirements and run vendor assessments
Develop a delivery plan to align with tight acquisition and growth related deadlines, as well as driving the corporate transformation agenda in conjunction with the CFO
Deliver against that plan working with internal and external parties to from initiation to closure
Ensure transition of new systems and processes to BAU
Manage vendors and enhancements on an ongoing basis
Lead the AI roadmap for optimization of all internal corporate processes and systems
Build and lead a global Corporate IT function providing best in class service and support to employees and capable of scaling with a fast growth organization

Key Skills

Strategic Planning: Clearly articulate, the strategy and steps to deliver value
Business process design and optimisation
Corporate IT support experience
Experience of leading global corporate IT teams
Vendor Management: Manage relationships with technology vendors and service providers, ensuring that all systems are up-to-date and functioning optimally
Risk Management: Identify potential risks and vulnerabilities in our technology infrastructure and develop strategies to mitigate these risks. Be cognizant of information security and compliance requirements
Budget Management: Develop and manage the corporate systems budget ensuring strong return on investment
Project Management: Develop and maintain comprehensive project plans, schedules, and documentation. Identify resources needed and assign individual responsibilities. Manage day-to-day operational aspects of the project. Ensure project milestones are met and report progress to stakeholders regularly.

Qualifications

Bachelors or Masters degree in a technical or business subject
Experience in delivering a Corporate / Enterprise environment for a fast paced product centric business
Proven experience in program management / delivery management, preferably in a technology or startup environment
Strong understanding of software development life cycles, agile methodologies, and project management principles
Excellent leadership, communication, and interpersonal skills
Ability to work under pressure, manage multiple priorities, and adapt to changing requirements
Understanding of PMP, PRINCE2, SAFE and other methodologies as tools that can be used to help delivery

Recent Experience

Experience leading the transformation / optimization agenda within a global organization ideally with a focus on AI and automation across GTM and customer service
Extensive knowledge and experience in Salesforce
Strong knowledge of end to end business processes
Need to be high energy, flexible and pragmatic
Ability to work cross functionally with a variety of stakeholders and levels

Interested?

If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.

CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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